Customer Service Adviser

Ipswich Borough Council; Ipswich; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A local governmental body in Ipswich is seeking a customer service representative to join their team. The role requires a proven track record in front line customer services, excellent communication skills, and the ability to efficiently assist the public. Offering hybrid working, with a minimum of two office days post-training, the position includes extensive training and several benefits such as a pension scheme, generous leave, and development opportunities. This is a fixed-term role until January 2026.

Benefits

Career average pension scheme

Generous holiday and sick pay entitlements

Subsidised parking

Public transport discounts

Free swimming and gym membership

Cycle purchase scheme

Employee Assistance Programme

Qualifications

• Proven track record in front line customer services.
• Passionate about providing excellent service.
• Ability to communicate detailed information.

Responsibilities

• Deliver excellent customer service on behalf of the council.
• Work within a shift pattern covering operational hours.
• Utilize self-service promotion to assist customers.

Skills

Excellent communication skills

Problem solving skills

Excellent telephone skills

IT skills

Knowledge of MS Outlook

Education

Math's and English GCSEs at pass level

NVQ level 1 in Customer Care

Job description

You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Math's and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software. You will need excellent telephone and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service.

You will be required to work within a shift pattern covering the operational hours of 8.30am - 5pm, Monday - Friday. This post is offered on a fixed term basis to 30 January 2026. This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office). We offer a comprehensive training package, including 1-2-1 training, ongoing development, and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council. As well as a good salary, we offer:

• a career average pension scheme
• generous holiday and sick pay entitlements
• subsidised parking for work and leisure
• public transport discounts
• free swimming and gym membership
• cycle purchase scheme
• plenty of personal and professional development opportunities
• hybrid working opportunities
• Employee Assistance Programme
• and the opportunity to work with great colleagues.