Customer Service Adviser

Pack-it; Blackwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A logistics company in Blackwood seeks a motivated Customer Service Administrator to manage schedules and enhance customer relationships. Ideal candidates will be organised, communicative, and thrive in fast-paced environments. Experience in customer service or administration is beneficial. The position offers Monday to Friday working hours and a supportive team environment.

Benefits

Set working hours: Monday – Friday, 9:00am – 5:00pm

Friendly and supportive team environment

Opportunity to build skills in logistics and customer service

Qualifications

• Previous experience in customer service or administration is beneficial.
• Strong organisational skills and attention to detail.
• Confident communicator – both written and verbal.
• Ability to work under pressure and meet deadlines.
• Competent in using basic computer software (e.g., email, spreadsheets).

Responsibilities

• Managing the company calendar and scheduling Goods In deliveries.
• Liaising with customers, couriers, and hauliers to coordinate collections and deliveries.
• Checking and confirming customer and courier invoices for accounts.
• Providing excellent customer service and maintaining strong working relationships.
• Handling multiple tasks and prioritising workloads to meet deadlines.

Skills

Organisational skills

Communication skills

Multi-tasking

Customer service orientation

Job description

Overview

About the Role

Are you highly organised with excellent communication skills? Do you thrive in a busy, customer-focused environment?

We are seeking a motivated Customer Service Administrator to join our team. This role is perfect for someone who enjoys variety in their day, can multi-task efficiently, and wants to be part of a friendly, supportive workplace.

Responsibilities

• Managing the company calendar and scheduling Goods In deliveries
• Liaising with customers, couriers, and hauliers to coordinate collections and deliveries
• Checking and confirming customer and courier invoices for accounts
• Providing excellent customer service and maintaining strong working relationships
• Handling multiple tasks and prioritising workloads to meet deadlines

Qualifications

• Previous experience in customer service or administration is beneficial
• Strong organisational skills and attention to detail
• Confident communicator – both written and verbal
• Ability to work under pressure and meet deadlines
• Competent in using basic computer software (e.g., email, spreadsheets)

Benefits

• Set working hours: Monday – Friday, 9:00am – 5:00pm
• Friendly and supportive team environment
• Opportunity to build skills in logistics and customer service