Customer Service & Admins Supervisor (Aerospace)

Ernest Gordon Recruitment Limited; Stansted Mountfitchet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation company in Stansted Mountfitchet is seeking a Customer Service & Admins Supervisor for a 1-year fixed-term maternity cover. This role requires experience in customer-facing positions within the aviation sector. You will be responsible for directing CSR staff, managing absences, and ensuring a positive experience for clients. A competitive salary starting from £30,000, enhanced holiday, and various perks are offered.

Benefits

Enhanced Holiday

Monday to Friday work schedule

Early Finish Friday

Cycle To Work Scheme

Employee Discounts

Health and Wellbeing Costs Assistance

Enhanced Maternity and Paternity Scheme

Life Insurance

Qualifications

• Experience in Customer-facing or Operations Support positions within aviation.

Responsibilities

• Supervising and directing CSR staff to deliver a positive customer experience.
• Carrying out Return to Work Interviews and managing absence.
• Conducting investigation and disciplinary meetings with HR support.
• Ensuring cleanliness of FBO areas and reporting issues.
• Providing monthly data to the CEO.

Skills

Customer Service Management

Aviation Industry Experience

Operations Support

Job description

Overview

Customer Service & Admins Supervisor (Aerospace) – 1 Year Fixed Term Maternity Cover

From £30,000 upwards + Enhanced Holiday + Days Only + Monday to Friday + Early Finish Friday + 40 Hours A Week + Refer A Friend Scheme + Enhanced Maternity and Paternity Scheme + Health and Wellbeing Costs Assistance + Cycle To Work Scheme + Employee Discounts + Life Insurance

Stanstead

Are you an experienced Customer Service supervisor with experience in the aviation or aerospace industry looking for an opportunity within a market-leading aviation company that offer excellent pay and role progression with a generous remuneration package?

This company has achieved market dominance within the UK aviation industry over the past thirty years. This SME has built upon a foundation of high standards and expectations to become the most successful jet modification company in the UK.

The role would suit an experienced Customer Service Supervisor from an aviation background who is familiar with determining the manufacturing cost of parts within quotation requests coming into the business.

If you are an engineering estimator looking for a role within an industry leading company that offers excellent benefits and exciting progression, apply today.

The Role

• Supervising and directing CSR staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.
• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures.
• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy.
• Conducting investigation and disciplinary meetings with support from HR.
• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.
• Providing monthly data to the CEO.

The Person

• Experience in Customer-facing or Operations Support positions, which must have been gained within aviation.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Job Reference: BBBH21894

Keywords: Customer Service Supervisor, Aviation Customer Services, Administration Supervisor, CSR, Stanstead

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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