Customer Service Administrator - *Temporary*

Office Angels; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency seeks an experienced Customer Service Administrator for a well-established automotive company in Gateshead. The successful candidate will manage customer accounts, ensuring excellent service and handling quotations and orders. Proficiency in Microsoft Office, especially Excel, is essential. The position offers a temporary contract with a competitive salary, regular working hours, and various benefits.

Benefits

Access to discount vouchers

Eye care vouchers

Weekly pay

Pension scheme option

28 days of paid annual leave

Qualifications

• Proficient in Microsoft Office Suite, especially Excel.
• Strong numeracy and literacy skills.
• Exceptional attention to detail and accuracy.
• Excellent planning and organising abilities.

Responsibilities

• Process quotations and orders accurately in the Sales master system.
• Ensure all details (invoice, registration address) are correct and meet requirements.
• Provide timely customer updates and reports.
• Manage stock offerings and packs to ensure prompt delivery.
• Coordinate delivery calls, bookings, and transport instructions.
• Upload necessary paperwork for debtor processes to maintain clarity.

Skills

Proficient in Microsoft Office Suite

Strong numeracy skills

Exceptional attention to detail

Excellent planning and organising abilities

Job description

Are you an upbeat and confident individual with a passion for providing excellent customer care? Our client, a well‑established player in the automotive industry, is looking for an experienced Customer Service Administrator to join their dynamic team in Gateshead.

Position Details

• Contract Type: Temporary (running for a minimum of 4 months with the potential to extend)
• Location: Gateshead, close to Team Valley (Free parking available!)
• Working Hours: Monday to Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
• Salary: £12.56 per hour paid weekly though OA
• Start Date: ASAP

Job Purpose

As a Customer Service Administrator, you will play a crucial role in supporting the Service & Delivery business function. You will be responsible for managing key account customers and collaborating with the Senior Support Team for public sector clients to ensure top‑notch customer service is upheld.

Key Responsibilities

• Process quotations and orders accurately in the Sales master system.
• Ensure all details (invoice, registration address) are correct and meet requirements.
• Provide timely customer updates and reports.
• Manage stock offerings and packs to ensure prompt delivery.
• Coordinate delivery calls, bookings, and transport instructions.
• Upload necessary paperwork for debtor processes to maintain clear visibility of invoice pricing.

Essential Criteria

• Proficient in Microsoft Office Suite, especially Excel.
• Strong numeracy and literacy skills.
• Exceptional attention to detail and accuracy.
• Excellent planning and organising abilities.

Benefits of Working with Us

• Direct employment through us, ensuring you receive support throughout your contract.
• Access to discount vouchers for many high street brands‑treat yourself!
• Eye care vouchers to keep your vision sharp and clear.
• Weekly pay for your convenience.
• Pension scheme option with employer contributions.
• 28 days of paid annual leave (accrued weekly).

If you're ready to take the next step in your career and are excited about the opportunity to work in the automotive industry, we want to hear from you! Apply now to become a vital part of our client's team!

Due to the volume of applications, we are unable to provide individual feedback.

If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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