Customer Service Administrator — Growth & Impact (Permanent)

Adecco; Essex; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Chelmsford is seeking a Customer Service Administrator. This role requires excellent verbal and written communication skills and strong problem-solving abilities to assist customers effectively. You will serve as the main point of contact for inquiries, handle orders and exchanges, and work alongside a dedicated team. The position offers opportunities for career growth and a supportive work environment. Ideal for candidates looking to thrive in a vibrant manufacturing and production industry.

Benefits

Supportive Environment

Career Growth

Work-Life Balance

Competitive Salary and Benefits

Qualifications

• Excellent verbal and written communication skills.
• Positive attitude and calm under pressure.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Be the primary point of contact for customer inquiries.
• Handle product orders, returns, and exchanges.
• Collaborate with departments to resolve customer issues.
• Maintain customer records in the database.
• Identify opportunities to enhance the customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Microsoft Office Suite

Job description

A leading staffing agency in Chelmsford is seeking a Customer Service Administrator. This role requires excellent verbal and written communication skills and strong problem-solving abilities to assist customers effectively. You will serve as the main point of contact for inquiries, handle orders and exchanges, and work alongside a dedicated team. The position offers opportunities for career growth and a supportive work environment. Ideal for candidates looking to thrive in a vibrant manufacturing and production industry.