Customer Service Administrator

Randstad Delivery; Willenhall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent employment agency in the UK is seeking a Customer Service Administrator for their Manchester location. The role involves responding to customer enquiries, processing sales orders, and managing invoicing. Applicants should have prior experience in customer service and strong communication skills. This is a full-time temporary position with the possibility of becoming permanent based on performance.

Qualifications

• Proven experience in a customer service or administrative role.
• Confident communication skills across phone, email, and face-to-face interactions.
• Strong focus on accuracy and attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person.
• Process and manage sales orders, including data entry into internal systems.
• Prepare and issue invoices, proforma invoices, and credit notes.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking

Problem-solving

Job description

Overview

Customer Service Administrator – Manchester M44 5BA

Salary: £12.50 per hour – Mon-Fri 8-5, Office based

Contract Type: Full-time, temporary with ongoing possibility to go permanent depending on performance

Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person
• Process and manage sales orders, including data entry into internal systems
• Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures
• Manage customer account setup and pricing updates
• Handle billing queries and provide timely resolutions to customer concerns
• Take customer payments (cash and card), ensuring secure and accurate processing
• Maintain accurate records of transactions and assist in reconciling daily banking
• Monitor customer cylinder usage and update holdings where required
• Support sales and operations teams by providing administrative and customer insight
• Identify opportunities to refer customers to the sales team for value-added services
• Maintain a working knowledge of products and services to support customer needs
• Build and maintain strong long-term relationships with customers and agents
• Make proactive outbound contact to selected customers to offer support and resolve queries
• Support stock control through data accuracy and stock system updates
• Escalate complex queries appropriately, ensuring customer issues are followed through

What We're Looking For

• Proven experience in a customer service or administrative role
• Confident communication skills across phone, email, and face-to-face interactions
• A strong focus on accuracy, organisation, and attention to detail
• Ability to multitask and manage workload in a fast-paced environment
• Experience with invoicing, billing systems, or order processing is highly desirable
• Confident handling payments and using point-of-sale or similar systems
• A proactive and positive approach to customer service and problem solving
• Willingness to learn about our products, services, and industry standards

Randstad Business Support is acting as an Employment Business in relation to this vacancy