Customer Service Administrator

SRM Recruitment; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency in Welwyn Garden City is seeking a Customer Service Administrator to support internal teams. The ideal candidate will have customer service experience, be solution-focused, and possess strong communication skills. Responsibilities include handling customer enquiries, maintaining accurate records, and collaborating with internal teams for efficient issue resolution. This role offers a supportive environment emphasizing best practices in customer communication.

Qualifications

• Previous experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.
• Calm, empathetic, and solution-focused approach.
• Proficient in Microsoft Office; experience with CRM systems is advantageous.

Responsibilities

• Handle customer enquiries via phone, email, and online channels.
• Respond to feedback, complaints, and compliments professionally and efficiently.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to resolve issues promptly.
• Monitor and manage customer feedback and online reviews.
• Identify trends and opportunities to improve service processes.
• Support the creation and use of customer communication templates and best practices.
• Ensure confidentiality and compliance with data protection standards.

Skills

Customer service experience

Strong written communication skills

Strong verbal communication skills

Organisational skills

Time management abilities

Empathetic approach

Solution-focused

Microsoft Office proficiency

Experience with CRM systems

Job description

We are supporting a well-established organisation in their search for a Customer Service Administrator to join their team. This is a great opportunity for someone with customer service experience who enjoys resolving queries, maintaining records, and supporting internal teams.

Key Responsibilities

• Handle customer enquiries via phone, email, and online channels.
• Respond to feedback, complaints, and compliments professionally and efficiently.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to resolve issues promptly.
• Monitor and manage customer feedback and online reviews.
• Identify trends and opportunities to improve service processes.
• Support the creation and use of customer communication templates and best practices.
• Ensure confidentiality and compliance with data protection standards.

Skills and Experience

• Previous experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.
• Calm, empathetic, and solution-focused approach.
• Proficient in Microsoft Office; experience with CRM systems is advantageous.
• Collaborative team player who enjoys sharing best practice.