Customer Service Administrator

Michael Page; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a detail-oriented Customer Service Administrator for a temporary position in Worthing. The candidate will ensure seamless communication and support for clients. Key responsibilities include responding to customer inquiries, maintaining records, and providing administrative assistance. Ideal candidates should have experience in customer service and strong organizational skills. This role offers a competitive hourly rate with flexible working options after training.

Benefits

Hourly rate of approximately £13 - £14.50

Opportunity to work a couple of days from home

Flexibility and experience in the sector

Opportunities to develop skills in customer service

Qualifications

• Proven experience in an administrative or customer service role.
• Strong communication skills, both written and verbal.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Respond promptly to customer enquiries via email and phone.
• Maintain and update customer records accurately.
• Coordinate and schedule appointments with clients.

Skills

Proven experience in an administrative or customer service role

Strong communication skills

Excellent organisational abilities

Job description

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and produciton sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration