Customer Service Administrator

Seymour's Home; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

An independent family business in Tees Valley is seeking a Customer Service Administrator to support customer interactions from inquiries to order fulfilment. This role involves managing customer enquiries, processing orders, and resolving issues in a professional manner. Candidates should have a passion for customer service, strong communication skills, and the ability to work independently within a supportive team environment. Competitive salary of approximately £14 per hour with both full-time and part-time options available.

Benefits

Competitive hourly rate

Supportive team environment

Opportunities for skill development

Qualifications

• Previous experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• High attention to detail in processing orders.

Responsibilities

• Manage customer enquiries via various channels.
• Provide information on products and orders.
• Process customer orders and resolve issues.

Skills

Customer service experience

Strong communication skills

Attention to detail

IT systems proficiency

Proactive approach

Job description

Overview

Customer Service Administrator – Location: Darlington Showroom (primarily office based)

Salary: circa £14 per hour dependent on experience

Hours: Full-time or part-time considered (includes some weekend working)

Seymour's Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.

Role overview

The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.

• Managing customer enquiries via email, telephone, live chat and social media channels
• Providing clear and accurate information on products, orders, deliveries and returns
• Processing customer orders and maintaining accurate records
• Resolving customer issues in a professional and timely manner
• Handling complaints calmly and working to achieve positive outcomes
• Liaising with warehouse and showroom teams to ensure smooth order fulfilment
• Supporting shipping, deliveries and logistics administration
• Assisting with picking and packing orders during busy periods when required
• Following internal procedures while also contributing ideas to improve customer service processes

The ideal candidate

We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate:

• Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
• Strong communication skills, both written and verbal
• A high level of attention to detail and accuracy
• Confidence using IT systems and online platforms
• A proactive and flexible approach to work
• The ability to manage your own workload while supporting the wider team
• A friendly, professional and customer-focused attitude

What we offer

• Competitive hourly rate of approximately £14 per hour
• Full-time or part-time working options available
• A supportive and welcoming team environment
• A varied role with day-to-day responsibility and involvement
• Opportunity to develop skills within a growing business

If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.