Customer Service Administrator

Tate; Stevenage; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency in Stevenage is seeking an experienced Customer Service/Administrator for a 4-month temporary assignment. The role involves responding to customer inquiries, maintaining records, and working as part of a busy team. The ideal candidate will possess strong administrative skills and be proficient in Microsoft tools. Excellent benefits include weekly pay and holiday entitlement.

Benefits

Weekly Pay

28 days holiday

Full on-site training

Store discounts through Tate Rewards

Qualifications

• Strong administrative abilities and confident in telephone communication.
• Diplomatic and professional approach at all times.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Respond to customer inquiries via email, letter, and phone.
• Provide accurate information and guidance to customers.
• Maintain accurate customer information using an in-house database.

Skills

Strong Administrative skills

Confident telephone communication

Diplomacy and professionalism

Problem solving

Accurate keyboard skills

Good knowledge of Microsoft Excel

Excellent communication skills

Teamwork

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are currently recruiting for an experienced Customer Service/Administrator for a 4-month temporary assignment until the end of March 2026 for a company based in central Stevenage. This will be to start in December 2025. This is an office-based role in Stevenage, working hours Monday to Friday: 9.00am to 5.00pm. Excellent locally based temporary opportunity.

Job Specification

• To join a busy team, responding to customer enquiries by email, letter and some by telephone.
• Providing accurate information and guidance by directing to enquiries using verified information or via referral to other services when relevant.
• Able to conduct relevant research on services required by the customer by recognising their particular needs.
• Maintaining accurate customer information and records - using an in-house database and Microsoft Excel.
• Accurate data input of the customers information onto the in-house database.
• Able to review the customer needs should there be any changes to their situation.
• To participate in team meetings when required.
• To work in line with the company's policies and procedures.

Person Specification

• Strong Administrative skills
• Confident approach to taking telephone calls.
• Able to show diplomacy and professionalism at all times.
• Able to think on your feet and provide situation solutions.
• Accurate keyboard skills with a good working knowledge of Microsoft Excel, Word & Outlook.
• Excellent communications skills
• Work well as part of a busy team, not afraid of asking for support when required.
• Able to start immediately

Please note there is no free parking available- but the company is 5 minute walk from the train station.

Excellent Benefits

• Weekly Pay
• 28 days holiday
• Full on-site training
• Tate Rewards - including store discounts.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.