CUSTOMER SERVICE ADMINISTRATOR

Talent Sure Recruitment Limited; Poole; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Poole, Dorset. This role focuses on building relationships and providing tailored insurance solutions for clients. Ideal candidates should demonstrate enthusiasm and strong people skills, with no previous insurance experience required. Full training and support will be provided to ensure success in this long-term career opportunity. The position involves handling customer inquiries, assisting with insurance matters, and managing client records.

Qualifications

• No prior insurance experience is required.
• Enthusiasm and a proactive attitude are essential.
• Willingness to learn and adapt is important.

Responsibilities

• Handle around 40 inbound customer calls per day.
• Assist with insurance claims and policy queries.
• Make necessary adjustments to policies and update records.
• Take payments and issue insurance documents.

Skills

Sales drive

People skills

Job description

Customer Service Administrator

Location : Poole, Dorset

Hours : Full-Time (Shifts between Monday - Friday 8 : 30am – 5pm + Saturday 9am – 12pm)

Salary : £26,000 per annum

Customer Service Administrator Role Overview :

We are working with the world's largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team.

This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we're looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry‑recognised qualifications.

Key Responsibilities :

This isn't a 'one-size-fits-all' call centre role. You will be responsible for building deep, trust‑based relationships and providing tailor‑made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks :

Client Management & Support :

• Handling around 40 inbound customer calls per day, providing clear and supportive assistance.
• Assisting with insurance claims and policy queries.
• Making necessary adjustments to policies and updating customer records.
• Taking payments and issuing insurance documents.

Relationship Builder :

• You’ll spend time talking to people, listening carefully, and build...