Customer Service Administrator

KIMS Hospital; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Kent is seeking a Customer Service Administrator to join their Front of House team. This front-facing role is essential to providing warm welcomes and excellent service to patients and visitors. Responsibilities include managing appointments, answering calls, and assisting with admissions. Ideal candidates will have strong customer service skills and previous experience in a healthcare setting. The role offers various benefits, including free staff parking and a discounted gym membership.

Benefits

Free secure staff parking

Employee Assistance Platform

Discounted gym membership

Qualifications

• Previous experience working in a hospital or healthcare setting is preferred.
• Proactive, flexible, and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants, and staff.
• Manage patient appointments, records, and correspondence.
• Answer high-volume calls on the hospital switchboard.

Skills

Strong customer service skills

Excellent verbal communication

Organised and detail-focused

Ability to handle busy environments

Education

GCSE standard or equivalent

Tools

Microsoft Office

Job description

Overview

Customer Service Administrator | KIMS Hospital Maidstone

Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun)

Are you friendly, professional, and passionate about delivering excellent customer service?
KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

About the role

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.

What we’re looking for

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

Benefits

At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:

• Free secure staff parking
• Employee Assistance Platform
• Discounted gym membership

Equal opportunities We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

Apply today

If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you.

For queries, please contact Diane on 01622 237634 or email [e-mail]

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.