Customer Service Administrator

Brook Street; Liverpool City Region; Hybrid; GBP 26,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Administrator in Liverpool. The role requires handling customer inquiries, providing administrative support, and maintaining service records. Ideal candidates should have a strong customer service focus, good communication skills, and be proficient in Microsoft Office. This position offers a mix of office-based work and flexible home working on Fridays, along with the chance to join a supportive team in a well-established company.

Qualifications

• Previous experience in customer service is desirable.
• Strong administrative background required.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide customer service support accurately and timely.
• Maintain customer service records and reports.
• Answer incoming calls and provide reception cover.
• Support the Sales Desk with general administration.

Skills

Strong customer service focus

Confident communicator

Competent in Microsoft Word

Competent in Excel

Competent in Outlook

Highly organised

Ability to work under pressure

Attention to detail

Job description

Customer Service Administrator

Location: Office-based Mon-Thurs (on site), Friday working from home
Type: Full-time, Permanent, ASAP Start
Salary: 25,720

My client based in Speke, Liverpool are now seeking a Customer Service Administrator to act as a central point of contact for consumer queries while providing administrative support to the Sales Desk and Sales Administration Manager.

Key Responsibilities

• Handle customer enquiries via phone and email
• Provide accurate and timely customer service support
• Maintain customer service records and reports
• Answer incoming calls, including reception overflow
• Support the Sales Desk with general administration
• Ensure all customer care standards are met
• Provide reception cover during holidays and sickness

About You

• Strong customer service focus with an administration background
• Confident communicator, both written and verbal
• Competent in Microsoft Word, Excel, and Outlook
• Highly organised with strong attention to detail
• Able to work under pressure and meet deadlines
• Previous customer service experience desirable

This is an excellent opportunity to join a well-established, reputable business offering a supportive team environment and flexible Friday home working.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.