Customer Service Administrator

Oxalis Logistics UK; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in Huddersfield is seeking a Customer Service Administrator to support planning and dispatch teams. The ideal candidate will have a background in customer service and administration, with the ability to navigate systems for client interactions. Responsibilities include handling inquiries via phone, email, and SMS, and reconciling discrepancies in delivery. This role is a great opportunity for those looking to advance in the logistics sector with a flexible working rota.

Qualifications

• Experience in customer service with an administrative background.
• Ability to navigate planning systems and CRM.
• Confidence in handling various communication methods.

Responsibilities

• Interact with senior managers and over 1800 customer sites.
• Resolve customer inquiries via phone, email, and SMS.
• Input data into the planning system and reconcile product discrepancies.

Job description

Key Duties & Responsibilities

Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients queries which will include the investigation and resolution of complaints. You will be required to interact with senior managers as well as with over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies.

This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions.

Hours of work

Approximately 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05 : 30 16 : 30) and 2 late shifts (10 : ...