Customer Service Administrator

Halmer Group; Guildford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property business in Guildford is seeking a Customer Service Administrator to manage client communications and logistics. This role involves handling enquiries, maintaining records, and providing excellent service to national accounts. The ideal candidate will be a natural communicator with a proactive attitude and experience in a fast-paced environment. The position offers a salary of up to £29,000, annual bonuses, and a clear pathway for progression into surveying.

Benefits

On-site parking

Structured training

Clear progression path into surveying

Annual bonus

Flexible working ethos

Qualifications

• Previous admin or client support experience in a fast-paced environment is a bonus.
• Meticulously organised with high attention to detail.
• Proactive and adaptable approach required.

Responsibilities

• Be the first point of contact for all client communication.
• Manage a high-volume phone line, responding to enquiries.
• Support national account relationships by providing updates.

Skills

Excellent customer service skills

Natural communicator

Organisational skills

Ability to work under pressure

Team player

Job description

Job title : Customer Service Administrator

Location : Guildford Slyfield Estate

Hours : Monday to Friday, 8 : 30am – 5pm

Salary : Up to £29,000 + benefits

Perks : On-site parking, structured training, and a clear progression path into surveying

Our client

We’re excited to be working with an award-winning property business that’s smashing targets and securing high-profile contracts making this their biggest year yet. With a reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to-earth culture with impressive staff retention and genuine career development.

This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.

The Role

As the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.

Key Responsibilities

• Be the first point of contact for all client communication, delivering a warm, professional service every time
• Manage a high-volume phone line, responding to enquiries and meeting daily SLAs
• Keep records up to date, upload essential documentation, and resolve queries efficiently
• Support national account relationships by providing updates on orders and project timelines
• Oversee shipping and logistics coordination with internal teams
• Identify opportunities to upsell additional insurance-related services

About You

• A natural communicator with excellent customer service skills
• Calm under pressure and comfortable juggling multiple priorities
• Meticulously organised with high attention to detail
• A collaborative team player with a proactive, adaptable approach
• Previous admin or client support experience in a fast-paced environment is a bonus

What’s On Offer?

• Annual bonus in addition to your base salary
• Genuine progression path with a route into surveying for those who want it
• Full training and development from day one
• Supportive culture that values every team member
• Flexible working ethos with great people