Customer Service Administrator

Adecco; Essex; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Chelmsford is seeking a Customer Service Administrator. This role requires excellent verbal and written communication skills and strong problem-solving abilities to assist customers effectively. You will serve as the main point of contact for inquiries, handle orders and exchanges, and work alongside a dedicated team. The position offers opportunities for career growth and a supportive work environment. Ideal for candidates looking to thrive in a vibrant manufacturing and production industry.

Benefits

Supportive Environment

Career Growth

Work-Life Balance

Competitive Salary and Benefits

Qualifications

• Excellent verbal and written communication skills.
• Positive attitude and calm under pressure.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Be the primary point of contact for customer inquiries.
• Handle product orders, returns, and exchanges.
• Collaborate with departments to resolve customer issues.
• Maintain customer records in the database.
• Identify opportunities to enhance the customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Microsoft Office Suite

Job description

Customer Service Administrator

Location: Chelmsford, Essex

Contract Type: Permanent

Are you a passionate communicator with a knack for problem‑solving? Do you thrive in a fast‑paced environment and love helping customers? If so, we want YOU to join our vibrant team in Chelmsford!

As a leading player in the Manufacturing & Production industry, we pride ourselves on delivering exceptional service to our valued customers. We are on the lookout for a cheerful and professional Customer Service Representative who can bring their enthusiasm and expertise to our dynamic team.

What You’ll Do:

• Serve as the primary point of contact for customer inquiries, providing friendly and efficient assistance.
• Handle product orders, returns, and exchanges with accuracy and a smile!
• Collaborate with various departments to resolve customer issues promptly.
• Maintain and update customer records in our database.
• Proactively identify opportunities to enhance the customer experience.
• Stay informed about our products and services to provide top‑notch support.

What We’re Looking For:

• Excellent verbal and written communication skills that shine through in every interaction.
• A positive attitude and the ability to remain calm under pressure.
• Strong problem‑solving skills and a keen attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer service software.
• Previous experience in a customer service role is a plus, especially in a manufacturing or production setting.

Why Join Us?

• Supportive Environment: Work alongside a friendly and dedicated team that values collaboration and creativity.
• Career Growth: We believe in nurturing talent and providing opportunities for advancement.
• Work‑Life Balance: Enjoy a stable, permanent position with a healthy work‑life balance.
• Competitive Package: We offer a competitive salary and benefits package, including health coverage and pension plans.

Your Next Step:

If you’re ready to take on an exciting role where your contributions will make a real difference, we want to hear from you! Send us your CV and a cover letter detailing why you’re the perfect fit for our team.

Join us in making a positive impact every day, one customer at a time! Embrace the opportunity to be part of a company that values your input and celebrates your success. Together, let’s create memorable experiences for our customers!

Apply Today!

Embrace your potential and be part of our journey in Chelmsford. Your cheerful demeanour and commitment to exceptional service will help us continue to shine in the Manufacturing & Production industry!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.