Customer Service Administrator

Eligo Recruitment; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Administrator / Business Services Administrator in Harlow. This hybrid role offers a starting salary of £26,780 with potential earnings of £27,280 including bonuses. You'll be the primary contact for tenants, handling communication and providing administrative support. Ideal candidates are organized, calm under pressure, and effective communicators. Join a friendly team that values administration and promotes career development.

Benefits

Approx. £500 annual bonus

Friendly team environment

Long-term stability and progression

Qualifications

• Ability to handle inbound calls and emails efficiently.
• Proficient in logging communications accurately.
• Experience scheduling appointments and providing administrative support.

Responsibilities

• Act as a key point of contact for tenants and internal teams.
• Support Contract Managers with administrative tasks.
• Maintain customer portals and update records.

Skills

Highly organised with strong multitasking skills

Calm under pressure

Clear communicator

Proactive attitude

Team player

Job description

Customer Service Administrator / Business Services Administrator • Harlow, Hybrid (3 days office / 2 days remote) • £26,780 basic approx. £500 bonus (£27,280 OTE)

You must live within a 30-minute commute of Harlow, as this is a hybrid role.

The Role – Business Services Administrator

As a Business Services Administrator, you’ll be a key point of contact for tenants and internal teams, providing essential administrative support across the business.

• Acting as a Customer Service Administrator, handling inbound calls and emails
• Logging all communications accurately on internal systems
• Scheduling engineer appointments for safety checks and maintenance
• Providing administrative support to Contract Managers
• Updating and maintaining customer portals
• Responding to queries from customers and internal stakeholders
• Ensuring all administrative processes are followed correctly
• Supporting wider admin tasks across the team

What They’re Looking For

• Highly organised with strong multitasking skills
• Calm under pressure and able to prioritise workloads
• Clear communicator who enjoys customer interaction
• Proactive Administrator with a positive, can‑do attitude
• Comfortable working as part of a close‑knit team

What’s On Offer

• £26,780 basic salary
• Approx. £500 annual bonus
• Hybrid working (3 days office / 2 days home)
• Monday to Friday – 8:30am to 5:00pm
• Friendly, supportive team environment
• Long‑term stability and progression

This is a brilliant opportunity for a Customer Service Administrator / Business Services Administrator to join a reputable business where administration is valued and career development is encouraged.

If you’re a strong Administrator looking for your next step locally, we’d love to hear from you.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.