Customer Service Administrator

Michael Page (UK); Chesterfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the industrial manufacturing sector is seeking a Customer Service Administrator. The successful candidate will provide support through customer inquiries, scheduling service visits, and issuing repair quotations. This full-time role offers a supportive team environment and benefits like bonus structure and onsite parking.

Benefits

Supportive team culture

Bonus structure

Free onsite parking

20 days holiday plus bank holidays

Qualifications

• Experience in a similar role highly desirable.
• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.

Responsibilities

• Act as a first point of contact for customer enquiries via phone and email.
• Plan & manage the scheduling of service and calibration visits.
• Compile and issue customer repair quotations.

Skills

Excellent customer service

Communication skills

Teamwork skills

Task management

Job description

• Growing Business
• Friendly team

About Our Client

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Job Description

• Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
• Collaborate closely with assigned engineers to maintain effective diary system.
• Plan & manage the scheduling of contacted service and calibration visits.
• Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
• Compile and issue customer repair quotations

The Successful Applicant

A successful Customer Service Administrator should have:

• Excellent customer service & communication skills.
• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.
• Experience in a similar role would be highly desirable.
• Experience of working in a fast paced environment.

Please note this role is fully office based.

What's on Offer

• Supportive team culture
• Bonus structure
• Free onsite parking
• 20 days holiday plus bank holidays