Customer Service Administrator

Veolia Environmental Services (Uk) Plc; Bourne End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading environmental services company is seeking a proactive Order Processor in Bourne End. You will support customers by processing orders, liaising with logistics, and handling enquiries with excellent communication skills. A strong understanding of office practices and previous customer service experience is required. This role offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive benefits package

25 days of annual leave plus birthday leave

Enhanced pension scheme

Eye care and flu vouchers

24/7 virtual GP consultations

Personal Computer and Car Leasing Schemes

Qualifications

• Previous experience in a customer service role.
• Strong understanding of office practices and experience with call handling.
• Confident with IT systems and data entry.
• Excellent communication and relationship-building skills.
• Calm, approachable, and adaptable when handling challenges.

Responsibilities

• Be the first point of contact for customer enquiries, updating clients on order progress.
• Accurately process orders and set up new accounts.
• Work closely with suppliers and logistics to manage deliveries.
• Handle customer calls ensuring timely follow-up.
• Maintain accurate electronic records and documentation.
• Provide flexible support to cover team workloads.

Job description

Overview

Are you highly organised, customer-focused, and looking to join a supportive team where your contribution truly makes a difference? Veolia Water Technologies is seeking a proactive Order Processor to provide first-class support to our customers and internal teams. As a Customer Service Administrator, you will:

• Be the first point of contact for customer enquiries, keeping clients updated on order progress.
• Accurately process orders, set up new accounts, and liaise with accounts on credit matters.
• Work closely with suppliers, logistics, and 3PL partners to manage deliveries and returns.
• Handle customer calls in line with our service standards, ensuring timely follow-up.
• Maintain accurate electronic records and documentation.
• Provide flexible support to cover team workload, holidays, or urgent requests.
• Attend product training sessions to build knowledge of our solutions.

Qualifications

• Previous experience in a customer service role.
• Strong understanding of office practices and experience with call handling.
• Confident with IT systems and data entry.
• Excellent communication and relationship-building skills.
• Calm, approachable, and adaptable when handling challenges.

Diversity and Inclusion

Veolia Water Technologies is an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We are committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We embrace the full spectrum of humanity, regardless of age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status. Every applicant who meets the minimum requirements will be considered fully.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Benefits

• Comprehensive benefits package to support well-being, work-life balance, and long-term security.
• 25 days of annual leave plus birthday leave.
• Enhanced pension scheme and access to exclusive discounts and recognition programs.
• Eye care and flu vouchers, 24/7 virtual GP consultations, and wellbeing services.
• Option to enrol in flexible benefits including Private Medical Insurance, Buy/Sell Annual Leave, Group Income Protection, Dental and Travel Insurance.
• Group Life Assurance and Critical Illness cover for you and your partner.
• Personal Computer, Car Leasing and Cycle to Work Schemes.