Customer Service Administrative Assistant

DX Network Services; England; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading UK retail service provider is looking for a Customer Delivery Driver to ensure timely deliveries of quality products to customers. You will drive a delivery van, manage your routes, and provide excellent customer service on the road. Essential skills include a valid driving licence, customer service proficiency, and the ability to adapt to various tasks. Flexible working arrangements are supported, promoting a good work-life balance.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Prior experience in a driving role and knowledge of chilled vehicles is welcomed.

Responsibilities

• Checking delivery routes for the day.
• Loading and preparing van for deliveries.
• Completing vehicle safety checks.
• Serving as an ambassador for the brand.
• Building rapport with customers.
• Supporting shopkeeping tasks.

Skills

Great customer service skills

Time management skills

IT literate

Ability to cope with physical requirements

Self-motivated and adaptable

Job description

About The Role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. Because of its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential Skills / Experience

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self‑motivated and adaptable.
• IT literate.

Desirable Skills / Experience

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail, continually innovating, adapting and diversifying. We all share the responsibility of ownership and the rewards that come with it, treating everyone with kindness and respect.

Important Points to Note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process, and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.