Customer Service/Account Manager

Blank's Insurance Agency; Olney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local insurance agency located in Olney is seeking a Customer Service/Account Manager to foster strong client relationships by managing inquiries and delivering professional service. Responsibilities include handling customer interactions regarding policies, service claims, and processing payments. Ideal candidates are positive, detail-oriented, and possess relevant experience or a degree. The position offers competitive pay between $18.00 and $21.00 per hour, along with career development opportunities in the growing insurance sector.

Benefits

Competitive Pay & Benefits Package

Family Friendly Environment

PTO and Generous Holiday Schedule

Professional Development Opportunities

Job Stability

Qualifications

• Positive and people-oriented with strong customer service skills.
• Ability to handle situations and solve problems independently.
• Competent in managing multiple tasks with urgency.

Responsibilities

• Provide service to clients regarding policies and claims.
• Answer customer inquiries and process payments.
• Negotiate with insurance carriers for client needs.

Skills

Customer-focused

Attention to detail

Time management

Problem-solving

Education

Bachelor’s Degree or comparable office experience

Insurance license (Property and Casualty)

Insurance license (Life and Health)

Tools

Agency management systems

Job description

A Customer Service/Account Manager at Blank’s Insurance Agency, LLC is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members and participate in formal and informal meetings as needed.

Qualifications

• Be positive, people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
• Hold or be able to obtain the insurance license required by the State of Illinois
• Comparable Office experience or A Bachelor’s Degree
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle situations with customers and solve problems without direct supervision.
• Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.
• Competitive Pay & Benefits Package
• Family Friendly Environment with PTO and generous holiday schedule
• Professional Development
• Job Stability in a growing industry

Compensation: $18.00 - $21.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, competitive compensation, and more, then you’ve come to the right place! Working with an independent agency is a great career choice.

Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.

The demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location.

Are you willing and able to commute to our office? *

Do you currently hold or are you willing to obtain a Property and Casualty license prior to hire? *

Do you currently hold or are you willing to obtain a Life and Health license prior to hire? *

Get directions to this location on Google Maps.

Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)

From a financial standpoint, you control your future as an independent agent – the harder you work, the more you can make.