Customer Service Account Handler

4way Recruitment; Lower Rainham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading specialist in fire and security is seeking a Customer Service Account Handler in Gillingham. You will coordinate client maintenance, manage inquiries, and ensure high-quality service delivery. The ideal candidate possesses outstanding customer service skills and excels in building relationships. The position offers a salary of £26-28,000 and benefits including a generous leave allowance and company pension scheme.

Benefits

Generous leave allowance

Company pension scheme

Medicash health plan

Employee discount scheme

Qualifications

• Outstanding customer service skills articulate, professional, and empathetic.
• Proficient in MS Office applications.
• Strong interpersonal and relationship-building abilities.

Responsibilities

• Act as the main contact for clients, coordinating maintenance and works.
• Ensure follow-up tasks are completed on time.
• Manage emergency call-outs in line with KPIs.

Skills

Customer service skills

MS Office proficiency

Interpersonal skills

Attention to detail

Prioritization skills

Job description

Overview

Customer Service Account Handler – Gillingham

A fantastic opportunity to work in the UK's industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation.

Package

£26-28,000

Monday - Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme

Main Responsibilities

• As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively.
• Coordinate planned maintenance and remedial works with engineers and clients
• Ensure follow-up tasks are completed accurately and on time
• Deliver services within agreed KPI deadlines
• Respond promptly and professionally to client enquiries
• Manage emergency call-outs in line with contractual KPIs
• Build and maintain strong client relationships, including occasional site visits
• Perform general administrative duties, including data entry and record maintenance
• Process documentation in line with company procedures
• Provide support across the wider Service Support Team

Knowledge and Experiences

• Outstanding customer service skills articulate, professional, and empathetic
• Proficient in MS Office applications
• Strong interpersonal and relationship-building abilities
• High attention to detail and a commitment to accuracy
• Able to prioritise effectively and work to tight deadlines
• A team player whos also comfortable working independently

If you are local to the area and seeking a new Customer Service Account Handler position, then please apply now. If your application is successful a 4way member will be in touch