Customer Service

Legal & General; Hove, Metropolitan Borough of Solihull, Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Legal & General is seeking passionate problem solvers to join their customer service team in Hove. The roles focus on resolving queries with a strong emphasis on empathy and teamwork, supporting customers in their journey. Candidates should possess strong communication and listening skills, with opportunities for career growth within a collaborative culture.

Benefits

Induction and ongoing training

Career development support

Teamwork environment

Competitive salaries and benefits

Qualifications

• Passion for helping others and positive challenges.
• Ability to act decisively.

Responsibilities

• Resolving inbound customer queries effectively and efficiently.
• Working collaboratively within a team.

Skills

Good listening

Attention to detail

Communication skills

Problem solving

Job description

Supporting our customers starts with taking time to empathise.

What does a customer service job at Legal & General look like?

At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving inbound queries effectively and efficiently. Our customer service team is driven by empathy and teamwork. We value individual contributions and the power of coming together as a team. We are looking for passionate problem solvers for customer service roles across our offices in Cardiff, Hove, and Solihull.

Why join our customer service team?

We pride ourselves on a collaborative culture that puts customers first. You’ll have opportunities to grow your career and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we offer a range of roles. We hire individuals eager to grow and make a difference. Join us today!

Additional Opportunities

We are recruiting for roles such as a Complaints & Oversight Manager at Legal & General Surveying Services and an Area Surveyor covering the Docklands area on a 12-month FTC. Competitive salaries, allowances, bonuses, and benefits are offered.

What qualities are we looking for?

People who love helping others, challenge positively, and act decisively. Good listening, attention to detail, and communication skills are essential.

Application Process

Easy application, quick response, interactive selection, and assessment process.

How can I stand out?

• Have a well-structured, easy-to-read CV
• Detail your skills and experience

Different customer service roles at L&G

Roles are available across retail, involving customer protection and retirement services.

Support for your career

We provide induction, training, ongoing support, and development to enhance your skills and career prospects.

Our people

"The company values each employee’s contributions, creating an inclusive and caring culture that fosters growth."

"Legal & General is about more than insurance, with many autonomous divisions under the umbrella."