Customer Sales Support

Clockwork Organisation ltd; Newtown; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing family-run business in Mid Wales is seeking a Customer Sales Support professional to assist customers in finding the right solutions. Responsibilities include engaging with customers, maintaining accurate records, and collaborating with the sales team. Ideal candidates will have strong interpersonal skills and a background in customer service. This permanent role offers a salary between £28,000 - £30,000 per annum with additional benefits.

Benefits

Ongoing training and development opportunities

Bonus Structure

Sick pay

Qualifications

• Strong and confident people person with a desire to grow and develop.
• Background in customer service with an interest in sales.
• Proficient in MS Office packages Outlook and Excel.

Responsibilities

• Engage with customers through calls to promote products and services.
• Maintain records of customer interactions and follow-up actions.
• Collaborate with the sales team to achieve objectives.

Skills

Strong interpersonal skills

Customer service experience

Proficient in MS Office

Enthusiastic

Listening skills

Self-motivated

Job description

Overview

Customer Sales Support
£28,000 - £30,000 per annum
Permanent role
Location: Caersws
Additional benefits

• Ongoing training and development opportunities
• Bonus Structure
• Sick pay

Why you will love this role

• Being part of a growing, innovative business with opportunities to make a real impact.
• Learn and develop your skills while working with a diverse product range.
• Work in a Collaborative environment with a motivated, high-performing team.
• The autonomy to take ownership of responsibilities and contributing directly to business growth.

The Role

We\'re partnering with a thriving, family-run business in Mid Wales that is looking for a motivated and confident Customer Sales Support professional. This is an exciting opportunity to assist customers in finding the right solutions while building long-term relationships. You\'ll play a key role in driving the company\'s growth and enhancing brand awareness across the market.

Main duties of the Customer Sales Support:

• Proactively engage with new and existing customers through calls to promote products and services.
• Identify, qualify, and nurture potential customer opportunities.
• Maintain accurate and up-to-date records of customer interactions and follow-up actions.
• Collaborate effectively with the sales team to achieve shared objectives.
• Stay informed about industry trends and emerging technologies.
• Partner with the Sales Manager to set clear, achievable goals and targets.
• Take ownership of meeting expectations and consistently delivering on agreed objectives.
• Monitor and track progress toward sales goals on a regular basis.
• Record all activities and opportunities accurately within the CRM system.
• Manage and update data to ensure the wider team has access to the most current information.
• Develop and document standardized procedures and best practices.
• Participate in performance reviews and act on constructive feedback.
• Work collaboratively with marketing, and other departments to improve the customer experience.
• Prepare regular reports and updates for senior management.

The Candidate

The ideal Customer Sales Support will have the following skills and attributes:

• Must be a strong and confident people person with a desire to grow and develop
• Ideally a background in customer service with an interest in sales
• Proficient in MS Office packages Outlook, Excel.
• Enthusiastic with a passion to grow with the business.
• Passion for outstanding customer service and building strong relationships.
• Good listening skills with the ability to understand customer expectations.
• Team player.
• Self-motivated and driven.

The Company

Our client is a well-established, family run business based in Mid Wales. Supplying and installing specialist products to clients across the UK, as well as an international-facing brand with a strong online presence. Originally focussed on environmentally conscious solutions for the public sector, our client has expanded into the construction industry, working with major contractors nationwide.

Additional skills and job titles: Customer Service Advisor, Sales Executive,

Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.