Customer Resolution Coordinator

Copart UK Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive services company is seeking a Customer Resolution Coordinator to join their team in Bedford. The role involves being the first point of contact for customer complaints, ensuring timely responses and resolutions through effective communication and administrative skills. Candidates must have experience in customer service and strong attention to detail. The company offers 23 days of holiday, health benefits, a pension scheme, and opportunities for personal development and volunteering.

Benefits

23 days of holiday plus bank holidays

Paid volunteer day for charity

Healthcare Cash Plan

Life insurance coverage

Contributory workplace pension scheme

Discounted share purchase

Cycle to Work Scheme

Access to fitness videos and gym discounts

Deals hub for savings on purchases

Mortgage advice and life coaching support

Qualifications

• Experience in a customer service environment.

Responsibilities

• Ensure timely responses to customer complaints.
• Investigate complaints and liaise with internal areas for resolutions.
• Maintain accurate data entry and administrative work.
• Monitor quality standards related to complaint handling.
• Identify opportunities for process improvement.
• Assist with monthly reporting.

Skills

Excellent communication skills

Professional telephone manner

Microsoft Office skills

Strong attention to detail

Job description

We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.

Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.

Responsibilities

• Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
• Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
• Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
• Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures
• Identify opportunities to improve our complaint handling process, to ensure customer satisfaction
• Assist with monthly reporting

What we need from you

• Experience in a customer service environment
• Excellent communication skills
• Professional telephone manner
• Microsoft Office skills
• Strong attention to detail

What we offer you in return

• Time For You : Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back : Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness : Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others : Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future : Join our contributory workplace pension scheme for financial security.
• Investment : Purchase shares in our global company at a discounted rate.
• Fitness & Health : Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance : Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts : Access our deals hub for savings on everyday purchases and family activities.
• Goal Support : Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.