Customer Relationship Manager

IMSERV EUROPE LIMITED; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading data collection and metering expert in Milton Keynes seeks a Customer Relationship Manager to develop and maintain customer relationships. The role involves managing customer queries, ensuring service levels are met, and providing necessary information for meter installations and data collection. Ideal candidates will have strong communication skills and a proactive approach to customer service. This position offers an opportunity to contribute significantly to customer satisfaction and retention.

Responsibilities

• Develop and maintain relationships with customers to meet performance standards.
• Be the first point of contact for customer queries and complaints.
• Manage customer expectations and ensure adherence to service lines.
• Ensure all necessary information for installations and data collection is provided.
• Proactively manage customer portfolios for high service levels.

Job description

IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE

• Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met.?
• Be the first point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
• Manage and understand the expectations of the customer and ensure service lines are adhered to.
• Ensure internal and external customers have all the required information to install meters, collect data and invoice correctly

MAIN RESPONSIBILITIES

• Pro-actively manage your customer portfolios to ensure a consistently high level of service that leads to customer satisfaction, retention, and growth through monitoring, reporting, and managing each customers operational and contractual performance.
• Keep Account Managers up to date regarding portfolio performance and understand new services being disc...