Customer Relationship Manager

Siemens; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering company is looking for a Customer Relationship Manager in Hull and surrounding areas. The role involves managing key accounts, developing new customer relationships, and overseeing service contracts. Candidates should have experience in the fire and security industry, strong communication, and negotiation skills. The position offers performance-based bonuses, flexible working hours, a pension plan, generous annual leave, and a company car, ensuring a balanced work-life environment.

Benefits

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days of annual leave

Company Car

Qualifications

• Demonstrable experience in the fire and security industry.
• Proven track record in account management and business development.
• Ability to build lasting client relationships.

Responsibilities

• Manage key accounts and develop new target customers.
• Drive service business from existing accounts and new opportunities.
• Oversee service contracts for assigned customer sites.
• Collaborate with internal teams to drive profitability and service excellence.
• Identify and convert new business opportunities.

Skills

Account management

New business development

Communication skills

Negotiation skills

Job description

Customer Relationship Manager

Location: The role is covering our North East Accounts. Ideal locations for this would Hull, York, Newcastle and surrounding areas.

We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Buildings division as a Customer Relationship Manager and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

As the Customer Relationship Manager, you will have an excellent sales record and the ability to work across key accounts building long-term relationships. You’ll also play a critical role in identifying, engaging, and acquiring new customers and business opportunities, expanding our footprint in the region.

The role is a pivotal role in the development of the Siemens business and encompasses customer and stakeholder relationship management. You will be driving the Siemens portfolio, Service contracts, maintenance, Small Works & Project opportunities. This is a key role to drive Siemens Fire, BMS, Security & Digital portfolio in a key geography for the business.

What part will you play?

• You will be responsible for managing key accounts and actively develop new target customers, identifying prospects and converting them into long-term clients.
• Drive all service business from existing service customers (our iBase) and any new service opportunities and driving sales opportunities.
• End to end responsibility for the management of service contracts within your remit of responsibility.
• Oversee all service contracts for your assigned customer sites, including both Siemens and third-party systems. You'll be responsible for ensuring service delivery excellence, maintenance scheduling, and technical support across all installations.
• Partner with our Finance, Service, and Service Centre teams to drive contract profitability. This includes optimising revenue streams, managing costs effectively, improving engineer utilisation, and ensuring customers recognise the full value of our service offerings.
• Interface and communicate with our customers to identify upsell, cross sell and new opportunities. Collaborate with the relevant internal teams in Service, Sales, Small Works & projects to convert these opportunities to order and create additional recurring service revenue.
• Undertake quotations on all disciplines for your allocated accounts to drive order intake.
• Promote customer awareness of agreed Siemens and the wider SI Portfolio to develop and enhance our position within the agreed customer base.
• Collaborate with our customers to consistently match the Siemens portfolio and service capabilities with their business and site needs.

You’ll bring your existing skills expertise including

• We are looking for a customer focused, Customer Relationship/Key Account Manager with demonstratable experience of working within the fire and security industry.
• Proven track record in account management and new business development.
• Confident in your communication and negotiation skills
• Ability to identify and convert new business opportunities and build lasting relationships with clients.

What can we offer?

• Performance-Based Bonus: Enjoy a quarterly bonus linked to your individual performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
• Company Car: Included

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.