Customer Relationship manager

Cobalt Consulting (UK) Ltd; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading commercial property management company in Greater London seeks a Customer Relationship Manager to manage and enhance relationships with flex workspace customers. This role involves serving as the primary contact for occupiers, ensuring high satisfaction, and supporting senior management in service delivery. Ideal candidates will have at least 2 years of operational experience, strong interpersonal and communication skills, and a passion for customer experience. A proactive approach is essential for success in this fast-paced environment.

Qualifications

• Minimum 2 years' experience in a customer-facing operational role.
• Strong interpersonal and relationship-building skills are essential.
• Exposure to sales or commercial support is beneficial.

Responsibilities

• Act as the primary relationship lead for occupiers.
• Support occupier onboarding and manage customer enquiries.
• Build relationships with suppliers and teams.

Skills

Customer-facing experience

Interpersonal skills

Organisational skills

Communication skills

Attention to detail

Proactive mindset

Job description

About the company

This client is a well-established UK commercial property management company, managing business space for leading funds, REITs and real estate investors.

The Role

As the Portfolio continues to grow, they are recruiting a Customer Relationship Manager to oversee a group of flex workspace customers requiring primarily remote relationship management, with occasional site visits.

This is a front-facing, relationship-led role, acting as the main point of contact for occupiers while also supporting senior management with service delivery, site performance and operational improvement initiatives.

The role offers broad exposure across operations, customer experience, sales support, facilities coordination and compliance, making it particularly well suited to someone looking to grow within the commercial property or flex workspace sector.

Key Responsibilities

• Acting as the primary relationship lead for occupiers across the managed portfolio
• Supporting occupier onboarding and ensuring high satisfaction throughout the customer lifecycle
• Managing day‑to‑day customer enquiries and ticketing requests
• Building and maintaining strong relationships with suppliers and internal teams
• Supporting elements of the sales process and producing sales reports and insights
• Maintaining accurate CRM and sales systems
• Working closely with facilities teams to support compliance, risk reduction and building standards
• Assisting with health & safety checks, audits and risk assessments
• Supporting the setup of new sites, including logistics and supplier coordination
• Identifying opportunities to enhance customer experience and service delivery
• Supporting continuous improvement of systems, processes and operational standards

Skills & Experience

• Minimum 2 years' experience in a customer-facing operational role (flex workspace, office management, hospitality, or commercial property preferred)
• Strong interpersonal and relationship-building skills
• Some exposure to sales or commercial support
• Organised, detail‑oriented and comfortable managing multiple stakeholders
• Confident communicator, both written and verbal
• Proactive, solutions-focused and adaptable
• Some understanding of facilities or building management is beneficial

Values & Behaviours

• Initiative, accountability and a proactive mindset
• A genuine passion for customer experience
• Comfort working in a changing, fast-moving environment
• Strong collaboration skills across teams and stakeholders
• Willingness to learn, develop and grow with the business