Customer Relationship Coordinator

Covetrus; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in the United Kingdom is seeking a detailed-oriented Customer Relationship Coordinator. This role involves managing customer accounts, maintaining accurate records, and providing administrative support to ensure exceptional service. The ideal candidate has experience in a customer service role, strong organisational skills, and is proficient in data management. Join a vibrant team dedicated to enhancing customer experiences and improving business processes.

Benefits

Retail discounts and cashback opportunities

Inclusive workplace culture

Life insurance plan

Company pension scheme

Cycle to Work Scheme

Employee Assistance Program

Birthday Day Off

Eye Care Vouchers

Qualifications

• Experience in a commercial administrative, account coordination, or customer service role (B2B preferred).
• Comfortable working with data and preparing reports/presentations.
• A proactive, customer-focused mindset.

Responsibilities

• Provide administrative and coordination support for customer-facing teams.
• Maintain accurate CRM records, including contracts and performance metrics.
• Prepare reports and presentations for customer reviews.
• Serve as a reliable contact for operational inquiries.

Skills

Organisational skills

Attention to detail

Excellent interpersonal skills

Communication skills

Data management

Proficient in Microsoft Office

CRM experience

Tools

Salesforce CRM

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Relationship Coordinator

About the Role

Are you highly organised, detail-oriented, and passionate about delivering exceptional customer experiences? Our Technology Solutions business at Covetrus is seeking a Customer Relationship Coordinator to join our commercial team. In this role, you’ll be the backbone of our customer partnerships, ensuring smooth operations and outstanding service across Covetrus.

You’ll manage customer accounts, coordinate activities, maintain accurate records, and act as a trusted point of contact for day-to-day needs. If you thrive in a fast-paced, customer-focused environment and want to make a real impact, this is the perfect opportunity for you.

What You’ll Do

• Provide administrative and coordination support for customer-facing teams.
• Maintain accurate CRM records, including contracts, activities, and performance metrics.
• Prepare reports and presentations for customer reviews.
• Serve as a reliable contact for operational enquiries, ensuring timely and professional responses.
• Coordinate onboarding activities across internal departments.
• Identify opportunities to improve processes and enhance the customer journey.
• Contribute to a culture of innovation and continuous improvement.

What We’re Looking For

• Experience in a commercial administrative, account coordination, or customer service role (B2B preferred).
• Strong organisational skills and attention to detail.
• Excellent interpersonal and written communication skills.
• Comfortable working with data and preparing reports/presentations.
• Proficient in Microsoft Office (Excel, PowerPoint); Salesforce CRM experience is a plus.
• A proactive, customer-focused mindset.

Why Covetrus?

At Covetrus, we believe in empowering our team to succeed while offering the tools and support needed to thrive. This role offers a unique chance to contribute to a thriving business and build lasting relationships with veterinary practices. Take the next step in your career with Covetrus. Apply now to join our passionate and results-driven team!

Here's a glimpse of what awaits you:

? Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.

? Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.

? Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.

? Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.

? Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.

? Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.

? Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.

? Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.