Customer Relations Specialist

Omega Resource Group; Gloucester; On-site; GBP 28,000 - 31,000; Full time

Job summary

A well-established company in Gloucester is seeking a Customer Relations Specialist to manage and resolve customer complaints while ensuring compliance with industry standards. The successful candidate will have experience in a similar role, displaying excellent communication and analytical skills. Responsibilities include recording complaints, assisting in evidence gathering, and monitoring service quality. This role offers a salary of £28,000 - £31,000 and benefits such as enhanced pension and private health cover.

Benefits

Enhanced Pension

Bonus scheme

Private health cover

Qualifications

• Experience in a complaints handling role, preferably in Financial Services.
• Strong communication skills to influence stakeholders.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Record and resolve complaints accurately within timelines.
• Assist with evidence collation in response to queries.
• Monitor calls for training and quality assurance.

Skills

Excellent communication skills

Ability to work under deadlines

Teamwork

Analytical skills

Job description

Customer Relations Specialist

Cirencester • Permanent • £28,000 - £31,000

Customer Relations Specialist required by well-established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.

Main Duties

• Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
• Requesting additional information when required
• Assisting with the collation of evidence in response to queries and submitting responses.
• Attending meetings and taking minutes
• Analysing trends and identifying areas for improvement and providing management information.
• Undertaking call monitoring for training and continuous improvement.
• Ensuring that complaints processes are adhered to across the business.

Ideal Candidate

• A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
• Able to work well as part of a small team
• Excellent communication skills with the ability to influence others
• Able to thrive in a fast paced environment with changing priorities
• The ability to work to deadlines.

Benefits

• Enhanced Pension
• Bonus scheme
• Private health cover

If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.