Customer Relations Manager

Temp All Staffing; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care industry company is seeking a Customer Relations Manager in Worcester. The role involves managing occupancy levels, engaging with the community, and ensuring a high quality of care. Candidates must possess an NVQ in Management and have sales experience in a care environment.

Benefits

Access to discounts - Travel, Restaurants, Leisure and High Street

Qualifications

• Previous experience in a sales role in a care home environment required.
• Knowledge on Health & Safety legislation and safeguarding adults is crucial.

Responsibilities

• Take ownership of occupancy levels and ensure objectives are met.
• Focus on community engagement and oversee sales and marketing activity.
• Liaise with service users and maintain an active presence in the local community.

Skills

Sales and marketing experience

Community engagement

Knowledge of CQC requirements

Education

NVQ in Management

Job description

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We are currently recruiting for a Customer Relations Manager on behalf of our client based in Worcester. Our client is a well-known company within the care industry having numerous care and nursing homes throughout the UK. As part of your role, you will take ownership of occupancy levels, average weekly fee and privately funded resident % to ensure the home meets its occupancy and income objectives.

• Access to discounts- Travel, Restaurants, Leisure and Hight Street

The Role

• Focus on community engagement, PR, social media and all home level sales and marketing activity.
• Oversee the highest quality of care and experience to prospective residents and their families ensuring all requirements are met in terms of move in and welcome to the service.
• Liaise with the service user, their family, friends and loved ones to enhance the experience of admission and settling into their new home.
• Guide support and direct managers to ensure that the move ins are coordinated, seamless and quality focused.
• Maintain an active presence in the local community and deliver robust and strategic community engagement plans across external business development, local initiatives and events.
• Travel to other sites as required

Your Experience/ Requirements

• NVQ in Management required
• Previous experience in a sales role in a care home environment
• Knowledge on CQC requirements, Health & Safety legislation, Environmental issues, Safeguarding adults, Equality and Diversity awareness
• Sales and marketing experience and a proven track record