Customer Relations & Logistics Specialist

O A; Leeds; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A logistics company is seeking an experienced Customer Relations & Logistics Specialist in Luton. You will enhance customer experience and manage logistics for goods movement across Europe. Ideal candidates have logistics and customer management experience, strong communication skills, and proficiency in ERP systems like NetSuite. This position offers a 6-month fixed-term contract with a salary between £30,000 and £38,000, and allows for hybrid working arrangements.

Qualifications

• Experience within logistics or international freight, understanding of import/export processes.
• Proven background in account management, comfortable managing priorities.
• Highly organised and detail-driven in regulated environments.

Responsibilities

• Support the Regional Sales Manager in revenue targets.
• Serve as point of contact for customers, providing high-quality service.
• Manage end-to-end order process from receipt to delivery completion.
• Coordinate international logistics with third-party hauliers.
• Maintain accurate documentation, ensuring ISO compliance.
• Capture and report customer feedback and market intelligence.

Skills

Logistics experience

Customer account management

Strong communication

Detail-oriented

ERP systems knowledge

Excel skills

Tools

NetSuite

Job description

OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist:

Responsibilities

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
• Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
• Manage the end‑to‑end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
• Coordinate international logistics with third‑party hauliers to ensure on‑time, in‑full delivery of goods
• Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
• Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

Qualifications

• Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
• Highly organised, detail‑driven and solutions‑focused, comfortable handling complex documentation in a fast‑paced, regulated environment
• Professional, confident communicator
• Proactive team player
• Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous

Job Details

• Role: Customer Relations & Logistics Specialist
• Location: Luton
• Hours: Monday to Friday, 37.5 hours a week (hybrid working)
• Salary: £30,000 - £38,000 per annum
• Contract: 6 Months Fixed Term Contract