Customer Relations Assistant

IKEA; Exeter; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading home furnishings retailer in Exeter seeks enthusiastic individuals for their Customer Relations team. The role involves assisting customers at check-outs, providing excellent service, and supporting after-sales queries. Ideal candidates should have experience in customer service and be prepared for a fast-paced environment. Flexible 12-hour contracts are available, with shifts requiring weekend and evening availability. Benefits include a wage of £12.60 per hour and various employee discounts.

Benefits

15% IKEA discount

Life Assurance

Enhanced statutory pension contributions

Interest-free loans

Qualifications

• Experience in a team environment, whether paid or voluntary.
• Passion for customer service and learning.
• Retail or customer-facing experience is desirable.

Responsibilities

• Create a positive experience for customers to encourage return visits.
• Assist customers at check-outs and the returns desk.
• Support customers with payments and scanning items.

Skills

Customer service

Teamwork

Fast-paced environment

Job description

We are IKEA Exeter are excited to invite enthusiastic and friendly people to join our amazing Customer Relations team.

We have 12-hour a week contracts, these will require weekend working and evenings during the week at times.


WHAT WE OFFER


• £12.60 an hour (Living Wage Foundation Employer).
• We have 12-hour a week contracts that involve weekend working. Latest shift finishing times Monday to Saturday are at 21:00pm. Shifts during Sunday may start at 09:30am and latest finishing times at 17:00pm.
• We can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business.
• Induction date will be Saturday and Sunday, 27 and 28 September 2025.


WORKING WITH US HAS ITS REWARDS


Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
...as well as so much more!

Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHAT YOU'LL NEED TO HAVE


We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.

The ideal candidate will have experience - paid, voluntary or at school - of working in a team environment. You will be passionate about learning, and enthusiastic about offering a superb customer experience for our customers. Retail or customer-facing experience is desirable.

This is a fast-paced role, and so you should have demonstrated experience and a willingness to work in a role where you may be serving many customers - especially at the weekends in-store!

Ideally, you will have visited IKEA at the weekend to get an idea of the nature of the role and how busy the store can be.


WHAT YOU'LL BE DOING DAY TO DAY


This role is varied with no two days being the same; one minute you could be on check-outs, and the next minute, you could be assisting customers and providing great customer service in our After Sales / Returns area.

• You aim to create a positive experience for our customers so that they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the check-outs and returns desk.
• Supporting customers to pay at tills, including scanning items, taking payment, and providing support and guidance at our self-serve scanning area.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.


WE CARE FOR THE PEOPLE


It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.


RECRUITMENT PROCESS INFORMATION


If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful, you will be invited to an interview with one of our hiring managers.

Come see the wonderful workday, where we create a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at [e-mail] and I will be happy to help!