Customer Relations Advisor

Mytime Active; Bromley; On-site; GBP 20,000 - 24,000; Part time

Job summary

A community-focused leisure provider is seeking a Customer Relations Advisor to enhance customer loyalty through exceptional service. This part-time role involves engaging with customers on weekends at a leisure center in Bromley, achieving sales targets, and resolving queries. The ideal candidate should possess strong listening and operational skills, ideally within a leisure or golf context, and be able to work effectively under pressure. Competitive salary package and additional benefits are offered.

Benefits

Free access to leisure and golf

29 days annual leave

Holiday purchase scheme

25% off food and beverage

NEST pension

Early Pay option

Employee Referral Bonus

Health and Wellbeing Benefits

Qualifications

• Experience in sales and customer service.
• Ability to work under pressure and maintain professionalism.

Responsibilities

• Deliver exceptional customer service through proactive and reactive communication.
• Achieve financial and interaction targets.
• Maintain updated customer records.

Skills

Sales experience

Phone / Listening skills

Operational experience within Leisure or Golf

Data entry skills

People skills

Customer focus

Attention to detail

Working under pressure (peak times)

Professionalism

Multi-tasking

Microsoft Office (Outlook, Word, Excel)

Job description

Position: Customer Relations Advisor

Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF

Salary: £23,795.20 p.a. (pro rata) Plus benefits

Job Type: 16 hours on weekends (Fixed Term 7 months)

Working hours:

Sat & Sun 9:00 am-5:30 pm (on-site)

Closing Date: 21st June 2024

MAIN PURPOSE

To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations.

Key Duties

• Serving customers by providing product and service information and resolving product and service problems.
• Attracting potential customers by answering product and service questions and suggesting information about other products and services.
• Taking incoming enquiries from new customers and converting them to members or purchasers of our products.
• Maintaining customer records by updating profile information.
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Achieving individual financial, conversion and interaction targets set by the Mytime Active.
• Recommending potential products or services to management by collecting customer information and analysing customer needs.
• Contributing to team effort by accomplishing related results as needed.
• Maintaining an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business.

Skills and Abilities

• Sales experience
• Phone / Listening skills
• Operational experience within Leisure or Golf
• Data entry skills
• People skills
• Customer focus
• Attention to detail
• Working under pressure (peak times)
• Professionalism
• Multi-tasking
• Microsoft Office (Outlook, Word, Excel)

Benefits

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including :

• Free access to Mytime Leisure & Golf for you and one other.
• 29 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay- withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Employee Benefits Platform & salary sacrifice schemes.
• Health and Wellbeing Benefits including Health Assessments and checks.

About us

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long‑term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.

Employment Conditions

• All offers of employment are conditional upon you signing the contract of employment and:
• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.