Customer Relations Administrator

Lloyd Recruitment - Epsom; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Relations Administrator in the United Kingdom. This role requires problem-solving and communication skills, as well as the ability to investigate and manage customer complaints. Working hours are Monday to Friday, with a hybrid model that allows one day of work from home after initial training. The position pays £13.08 per hour, includes weekly pay, paid holidays, and enrollment in a pension scheme after 12 weeks.

Benefits

Weekly pay

Paid holiday

Pension scheme enrollment after 12 weeks

1 day a week WFH after training

Qualifications

• Must effectively communicate with clients and colleagues via email and phone.
• Able to investigate and address complaints critically.
• Experience or understanding of data protection regulations is beneficial.

Responsibilities

• Investigate complaints raised by customers.
• Liaise with internal teams to release information.
• Log and update details in inhouse systems.
• Monitor for patterns in customer complaints.

Skills

Problem-solving

Decision-making based on facts

Communication skills

Attention to detail

Job description

Customer Relations Administrator

Do you see yourself as a problem solver?

• Are you someone who likes to get to the bottom of an issue?
• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further. The team is based within the call centre department, but this is NOT a call centre role. The position is predominately administration based, with main duties being centred around emails, researching & collating facts to back up or reject possible complaints.

If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.

Main duties will include:

• Communicating with the client's business partners over email and occasionally by phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to on-boarding.

What we can offer you at this stage:

• Hourly rate of £13.08 p/hour
• Weekly pay
• Paid holiday and enrolment in pension scheme after 12 weeks
• Central Redhill office location
• 9.00 - 5.15pm
• Monday to Friday
• 1 day a week WFH (after initial training completed) - compulsory office day is a Tuesday.

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW15342