Customer Relations Administrator

Brightwork Limited; Carryduff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-established organization on the outskirts of Belfast is seeking a Customer Relations Administrator. In this role, you will handle accounts from initial contact through to invoicing while maintaining excellent customer service. You should be detail-oriented with proficiency in MS Office and have strong communication skills. The position is based in Carryduff, requiring immediate availability and access to your vehicle for site access. Working hours are Monday to Friday, 8 AM to 5 PM with some flexibility.

Qualifications

• Experience in a detail-focused administrative role.
• Strong eye for detail and accuracy.
• Confident with all MS Office packages.

Responsibilities

• Handle accounts from contact to invoicing.
• Liaison with clients and internal teams.
• Ensure jobs are fulfilled and dispatched accurately.

Skills

Detail-oriented administration

Customer service experience

Proficiency in MS Office

Communication skills

Job description

Overview

We have an excellent opportunity for a Customer Relations Administrator to join our client, a well-established organisation at their offices on the outskirts of Belfast. Supporting the Inventory Manager, the successful candidate will be responsible for the coordination and administration of all transport, acting as the key point of liaison with the 3rd party logistics partner.

Responsibilities

• Handling accounts from initial point of contact, through job fulfilment through to aftercare and invoicing.
• Acting as the key point of liaison with external clients, internal teams and stakeholders
• Ensuring all jobs are fulfilled and dispatched within agreed service level whilst managing administrative tasks alongside this
• Flexibility to juggle a busy, fast paced desk with key tasks ever evolving across the day whilst still maintaining excellent customer service and accurate work.

Ideal candidate / Qualifications

• Have experience working within a detail focused administrative role - experience working with customer service role in addition is beneficial but not essential
• Have a strong eye for detail and accuracy of work
• Be confident working with all MS Office packages and picking up new systems/procedures
• Be confident liaising with contacts across all levels - either in person, over the telephone or via email
• Be available to start immediately and have access to own vehicle due to location of client site

Working hours

Working Days & Hours: Mon to Fri between 8am to 5pm (potential for some flexibility)

How to apply

If interested, please submit your CV to Emma Ferguson at Brightwork via the apply link!

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.