Customer Planning Manager (m/f/d)

the LEGO Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global toy company is seeking a Demand Planning Manager to support Amazon Western Europe. This role involves building accurate demand plans based on multiple data inputs and driving the sales planning cycle. The ideal candidate will have strong analytical skills, experience in consumer goods, and a passion for digital tools like Excel and Power BI. The position follows a hybrid work model, allowing for both in-office and remote work.

Benefits

Family Care Leave

Life and disability insurance

Wellbeing resources

Generous colleague discount

Bonus scheme

Qualifications

• Proven experience in similar roles within multinational consumer goods company.
• Strong proficiency in analyzing multiple retail data inputs.
• Ability to deliver high-quality results under time pressure.

Responsibilities

• Build and maintain an accurate topline demand plan for Amazon Western Europe.
• Drive the monthly sales planning cycle.
• Collaborate with stakeholders to incorporate marketing activities.

Skills

Analytical skills

Attention to detail

Communication skills

Passion for digital tools

Stakeholder management

Commercially savvy

Proficient in English

Tools

Excel

Power BI

Job description

Job Description

We are looking for a hardworking and energised professional with a strong analytical mentality and a collaborative approach to demand planning.

Come and play and help us connect with more children and adult fans at one of the most loved brands!

Please note: This position can be based in our LEGO® Office in London or Grasbrunn, close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

Core Responsibilities

• Responsible for building an accurate topline demand plan for Amazon Western Europe (9 markets) by transforming multiple retail data inputs into robust assumptions.
• Drive the monthly sales planning cycle for Amazon EU9 assess prior plan and reflect timely changes to assumptions, identify gaps to key performance metrics and drive actions to address these, secure all relevant stakeholder possess a comprehensive understanding of the latest plan.
• Collaborate with stakeholders across the organization to ensure the latest plans incorporate current marketing and retail activities, product launch volumes, and market-specific insights.
• Lead the Amazon forecasting workstream to enhance our joint forecasting alignment.
• Drive and implement continuous improvement initiatives related to forecasting tools and processes.
• Support Key Account Management team with item level forecast on novelties and in season key lines.

The role supports the broader business to evaluate the value of the existing plans, enabling senior management to identify gaps to target and to take corrective action. The output of your work will also be used by supply chain to ensure the right products are manufactured at the right time, improving In-Stock Availability whilst avoiding the generation of waste. The demand planning manager role is “multilingual” as it is used to inform supply chain (volume) and commercial planning processes (value).

Do You Have What It Takes

• Proven experience in similar roles within multinational consumer goods company, such as commercial planning and/or supply chain planning
• Strong analytical skills and attention to details
• Strong proficiency in analyzing multiple retail data inputs and converting this into robust assumptions
• Excellent communication skills with the ability to create clear and concise material
• Person with a passion for digital tools and advanced skills in Excel and Power BI
• Ability to navigate and manage stakeholders within a broad organization across Western Europe
• Proven ability to deliver high-quality results under time pressure
• Commercially savvy and possessing a continuous improvement mindset, focused on driving progress and efficiency
• Proficient in English

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.