Customer Payments Advisor

One Utility Bill; North East; On-site; GBP 26,000 - 31,000; Full time

Job summary

A tech company focused on household bills is seeking a Customer Payments Advisor in North East England. You will manage overdue payments by making outbound calls and resolving customer queries to help them achieve financial stability. The role offers a competitive salary of £26,200, with additional benefits including holiday options, commission structure, and health support services.

Benefits

Annual salary uplift

Competitive commission structure

25 days holiday plus options

Paid volunteering day

24/7 private GP services

Corporate travel benefits

Enhanced pension contributions

Free mortgage advice

Cycle to work scheme

Learning budget up to £1500

Qualifications

• Confident speaking on the phone with customers.
• Self-motivated and driven by targets to achieve goals.
• Excellent communication skills for customer interaction.

Responsibilities

• Manage a portfolio of customers with overdue payments.
• Make 60 outbound calls per day and manage incoming queries.
• Resolve disputes and agree on payments in a timely manner.

Skills

Confident speaking on the phone

Self motivated & driven by targets

Great listening and communication skills

Excellent time management and multitasking

Unafraid to speak up with new ideas

Job description

Customer Payments Advisor

Permanent | £26,200

A little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

What You’ll be doing

You’ll be in our busy Payments team helping to navigate our customer\'s journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue payments, making 60 outbound calls per day, managing queries via inbound and e-mail correspondence with goals and targets in place. Obtaining payment, resolving queries/disputes, and where appropriate agreeing to a payment in a timely and satisfactory manner.

As a member of our dynamic Payments team, you will play a vital role in guiding our customers back to financial stability whilst also engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.

Join us and help make a difference in our customers journey!

A little bit about you

• Confident speaking on the phone
• Self motivated & driven by targets
• Great listening and communication skills
• Excellent at time management and multitasking
• Unafraid to speak up with new ideas

What you’ll get from us

• £26,200 and an annual uplift to say thanks each April
• A competitive commission structure
• 25 days holiday each year on top of bank holidays plus the option to buy or sell 5 days
• Magpie employee benefits platform from day one
• A paid volunteering day with our chosen charities or a charity close to your heart
• Access to Simply Health for 24/7 private GP and counselling services and more health benefits
• Corporate travel benefits to save money on commuting
• Enhanced Pension Contributions after 3 years
• Free independent mortgage advice
• Cycle to work scheme
• Up to £1500 for direct business benefit learning
• Company events and charity involvement with local community initiatives