Customer Order Management

Kimberly-Clark Corporation; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global consumer goods company seeks a Customer Order Management & Logistics Support Specialist to manage sales orders and ensure customer satisfaction. The ideal candidate will have 1–2 years of experience in customer service or order management, excellent time management skills, and familiarity with SAP R/3. Responsibilities include overseeing the full order cycle, maintaining direct customer communication, and driving process improvements. This position offers competitive pay, benefits including gym memberships, and flexible work options.

Benefits

Gym memberships

Private medical insurance

Dental cover

Cycle-to-work scheme

Defined contribution pension scheme

Qualifications

• 1–2 years of experience in Order Management or Customer Service.
• Thorough knowledge of MS Office tools.
• SAP skills preferred.
• Strong team player with the ability to train new members.
• Excellent written and verbal communication.

Responsibilities

• Manage full order cycle: capture, validate, allocate stock, and schedule delivery.
• Maintain direct customer communication to ensure satisfaction.
• Handle disputes and returns in compliance with SOX controls.
• Identify process improvements and cost-saving opportunities.

Skills

Customer relationship management

Time management

Communication skills

Team player

Proactive attitude

Tools

SAP R/3

MS Office

Job description

Customer Order Management

Location: United Kingdom – South East England (Flexible Location)

Time type: Full time

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. The specialist verifies order availability, ensures quality before shipment to avoid complaints, and interacts frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions.

Key Responsibilities

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost‑saving opportunities.
• Provide training and share best practices within the team.

Qualifications

• 1–2 years of customer‑facing experience in Order Management / Customer Service in the FMCG sector or Order‑to‑Cash / Supply Chain roles.
• Thorough knowledge of all MS‑Office tools.
• SAP skills are ideal.
• Excellent time‑management skills; able to manage pressured situations.
• Use own initiative and work independently with multiple deadlines/tasks.
• Customer relationship management skills.
• Strong team player with the ability to work within the group and train new team members.
• Proactive / can‑do attitude.
• Excellent communication (written & verbal) and interpersonal skills.

Benefits

We offer competitive pay and a comprehensive benefits package including gym memberships, private medical insurance, dental cover, employee assistance programme, cycle‑to‑work scheme, critical illness cover, travel insurance, and a market‑leading defined contribution pension scheme. Flexible work schedules and parental leave can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

Equity and Diversity

We are a committed equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Only local candidates authorized to work in the UK are considered. Relocation support will not be provided for this role.