Customer Order Fulfillment Lead — Delivery Excellence

Ciena; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader in Northern Ireland is seeking a Customer Order Fulfillment Prime to ensure successful delivery performance for customers. This role involves bridging the gap between Supply Chain, Sales, and Services teams to enhance order fulfillment. Ideal candidates will have at least 4 years of Supply Chain experience, a University degree, and strong interpersonal skills to influence stakeholders. This position emphasizes process improvement and proactive communication with customers.

Qualifications

• Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
• Strong ability to influence at all levels within the Supply Chain.
• Proven ability to manage multiple priorities under tight timelines.

Responsibilities

• Identify and implement process improvements to enhance delivery performance.
• Manage customer escalations, resolving issues quickly.
• Partner with cross-functional teams to resolve supply issues.

Skills

Supply Chain experience

Order Management/Fulfillment expertise

Excellent interpersonal skills

Proficiency in Oracle

Proficiency in Excel

Proficiency in Power BI

Proficiency in PowerPoint

Education

University or College Degree

Job description

A global technology leader in Northern Ireland is seeking a Customer Order Fulfillment Prime to ensure successful delivery performance for customers. This role involves bridging the gap between Supply Chain, Sales, and Services teams to enhance order fulfillment. Ideal candidates will have at least 4 years of Supply Chain experience, a University degree, and strong interpersonal skills to influence stakeholders. This position emphasizes process improvement and proactive communication with customers.