Customer Order Administrator

Antal International Network; Greater London; On-site; Confidential; Full time

Job summary

A leading service provider seeks a Customer Order Administrator in Hayes, Middlesex, to manage consumer orders and ensure excellent customer experience. This role requires proven order management and customer service skills, strong attention to detail, and proficiency in Excel and order management systems like D365. Offering a competitive salary of £30,000 plus benefits, the role supports operational excellence through effective issue resolution and process improvement.

Benefits

Competitive salary

Additional company benefits

Qualifications

• Proven experience in Order Management, Customer Service, or Supply Chain Operations.
• Comfortable with EDI transactions and troubleshooting.
• Strong Excel skills necessary for managing orders.

Responsibilities

• Process and manage consumer orders from placement to delivery.
• Monitor deliveries and track order statuses for customers.
• Respond to customer inquiries and resolve issues.

Skills

Order Management experience

Customer Service experience

Supply Chain Operations experience

Strong Excel skills

Attention to detail

Communication skills

Problem-solving abilities

Teamwork

Adaptability

Tools

D365

EDI

Job description

Customer Order Administrator

Location: Office-based, Hayes, Middlesex
Salary: £30,000 per annum + benefits
Hours: 40 hours per week, Monday to Sunday (between 08:00 – 19:00)

The Role

We are looking for a highly organised and customer‑focused Customer Order Administrator to manage consumer‑facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock‑related issues efficiently.

You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence.

Key Responsibilities

• Process and manage consumer orders from placement through to delivery
• Maintain and manage the open order book, including push‑outs, pull‑ins, and error orders
• Monitor deliveries, chase PODs, and provide tracking information to customers
• Handle out‑of‑stock notifications and amend orders as required
• Respond to customer enquiries via phone and live chat, resolving issues efficiently
• Maintain accurate records and notes within D365
• Liaise with internal teams to resolve order, stock, and delivery issues
• Complete regular reporting and administrative tasks
• Support cross‑training and provide cover within the team when required

Skills & Experience Required

• Proven experience in Order Management, Customer Service, or Supply Chain Operations
• EDI experience (understanding EDI transactions, order flows, and troubleshooting errors)
• Strong Excel skills, including the ability to confidently use VLOOKUPs and Pivot Tables
• Excellent attention to detail with strong administrative and organisational skills
• Ability to investigate customer issues, identify root causes, and deliver effective solutions
• Outstanding verbal and written communication skills
• Ability to work independently, within a small team, and as part of a wider organisation
• Confident in maintaining accurate system notes and working with order management systems (e.g. D365)
• Adaptable, proactive, and open to change and process improvement
• Experience producing or delivering training materials for colleagues is desirable
• Comfortable working a rotating schedule including weekends

Reporting & Location

• Reports to: Customer Service Manager
• Location: Office‑based role at the Hayes, Middlesex office

Benefits

• Competitive salary of £30,000
• Additional company benefits