Customer Operations Specialist — Gold Service, Hybrid

Informa Plc; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global business services provider in Colchester, UK seeks a Customer Operations Specialist to link the organization with clients. The role includes delivering outstanding customer service, managing orders, and problem-solving. Successful candidates will have skills in Microsoft Office, problem resolution, and teamwork, ensuring an exceptional client experience. This position offers flexible working arrangements and numerous benefits including development opportunities, time off, and wellbeing support.

Benefits

Welcoming culture with social events

Charity volunteering days

Bespoke training and access to LinkedIn Learning

25 days annual leave plus additional benefits

Company-funded private medical cover

Employee stock share program

Wellbeing support services

Global collaboration opportunities

Qualifications

• Proven ability to deliver outstanding customer experiences.
• Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred.
• Excellent written and verbal communication abilities.
• Proactive approach to resolving issues efficiently.
• Flexibility to adjust working hours based on service centre requirements.
• Precision in processing orders and maintaining records.
• Collaborative mindset with ability to work effectively with diverse stakeholders.

Responsibilities

• Handle inbound/outbound calls and correspondence professionally.
• Process and amend customer orders with accuracy.
• Utilize relevant systems to address and resolve customer requests.
• Record customer information with precision.
• Support customers with online access needs.
• Handle aspects of Order to Cash, including Cash Applications.
• Develop strong connections with business teams and customers.

Skills

Customer Service Excellence

Technical Proficiency in Microsoft Office

Communication Skills

Problem-Solving Aptitude

Attention to Detail

Teamwork

Tools

SAP

Job description

A global business services provider in Colchester, UK seeks a Customer Operations Specialist to link the organization with clients. The role includes delivering outstanding customer service, managing orders, and problem-solving. Successful candidates will have skills in Microsoft Office, problem resolution, and teamwork, ensuring an exceptional client experience. This position offers flexible working arrangements and numerous benefits including development opportunities, time off, and wellbeing support.