Customer Operations Manager — Lead Deliveries & Teams

Royal Mail; Chesterfield; On-site; GBP 39,000 - 46,000; Full time

Job summary

A leading delivery and logistics company in Chesterfield is seeking a Customer Operations Manager to oversee the delivery team and ensure smooth operations. The ideal candidate will possess strong leadership, customer focus, and flexibility under pressure. Responsibilities include managing resources, coaching team performance, and ensuring timely deliveries. This role offers a competitive salary, bonus, and excellent benefits. Join us in our exciting transformation from a letters business to a parcels business.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Parental leave policy

Cycle2work scheme

Corporate discounts

Qualifications

• Must excel under pressure and be able to lead and motivate a team.
• Ability to deliver excellent customer service and achieve performance improvement.
• Experience in people management and resource planning.

Responsibilities

• Lead the Delivery team to ensure smooth operations.
• Work through the morning and afternoon to oversee deliveries.
• Engage in people management and partner with Trade Union.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible under pressure

Job description

A leading delivery and logistics company in Chesterfield is seeking a Customer Operations Manager to oversee the delivery team and ensure smooth operations. The ideal candidate will possess strong leadership, customer focus, and flexibility under pressure. Responsibilities include managing resources, coaching team performance, and ensuring timely deliveries. This role offers a competitive salary, bonus, and excellent benefits. Join us in our exciting transformation from a letters business to a parcels business.