Customer Operations Manager

SharkNinja; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global product design and technology company is seeking a Customer Operations Manager to lead the order-to-cash process for retail accounts in the UK and EU. The role involves providing strategic guidance to the Retail Logistics team and implementing initiatives for operational efficiency. Candidates should possess strong leadership skills, a problem-solving mindset, and an ability to influence others. This full-time position offers a hybrid working environment in Leeds, competitive benefits, and a commitment to personal growth.

Benefits

Competitive health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

Product discounts

Qualifications

• Proven track record of leading teams in an operations context.
• Ability to develop innovative solutions for productivity.
• Capable of managing multiple priorities in parallel.

Responsibilities

• Lead and support Retail Logistics Coordinators and Team Leaders.
• Coach and develop the team for improved performance.
• Implement best practices for retail logistics operations.
• Monitor KPIs for enhanced customer experience.
• Collaborate with cross-functional teams to resolve issues.

Skills

Leadership and motivational skills

Strong analytics and problem-solving skills

Excellent communication skills

Interpersonal skills

Results-oriented

Job description

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. The company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3600 associates, the company’s products are sold at key retailers online and offline and through distributors around the world.

Customer Operations Manager

Leeds (LS15) / Hybrid – Tues / Wed / Thurs in office

About the role

The Customer Operations Manager will play a pivotal role in ensuring the seamless execution of the order‑to‑cash process for retail accounts throughout the UK and the EU. This individual will provide strategic leadership and guidance to the Retail Logistics / Order Management team fostering strong relationships with internal stakeholders and key retail partners. This role will lead initiatives stemming from system implementation driving efficiency and effectiveness throughout the organization.

Responsibilities

• Lead and support Retail Logistics Coordinators and Team Leaders
• Coach and develop team for improved performance and accountability
• Implement best practices for smooth retail logistics operations
• Monitor key performance indicators for enhanced customer experience and continuous improvement
• Collaborate with cross-functional teams to resolve order process issues
• Analyze operations for recommendations on improvement
• Collaborate with IT and operations for testing new solutions
• Provide technical support and training
• Identify and implement strategic solutions for process inefficiencies

Skills and Experience You'll Bring

• Excellent leadership and motivational skills.
• Proven track record of leading teams in an operations context and working in a fast‑paced environment.
• Strong analytics and problem‑solving skills.
• Proven ability to develop innovative solutions for increased productivity.
• Results‑oriented focused on the outcome for the team and the company.
• Strong interpersonal skills – able to effectively influence and lead others.
• Excellent communication skills, both written and verbal.
• Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization.
• Capable of setting and managing multiple priorities in parallel and delegating tasks.

Our Culture

At SharkNinja we don’t just raise the bar, we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts and more. We empower your personal and professional growth with high‑impact Learning Programs featuring bold voices redefining what’s possible. When you join you’re not just part of a company, you’re part of an outrageously extraordinary community. Together we won’t just launch products; we’ll disrupt entire markets.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [contact info].

Employment Details

Employment Type: Full Time

Experience: Years

Vacancy: 1