Customer Operations Assistant

Point Professional Recruitment LTD; Biggleswade; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Operations Assistant to coordinate daily warehouse operations and provide first-line customer care. This position requires strong organisational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Previous experience in warehouse or customer service within apparel logistics is ideal. The role is based in Biggleswade with working hours from Monday to Friday.

Qualifications

• Previous experience in warehouse coordination or customer service is highly desirable.
• Strong organisational skills are essential with excellent attention to detail.
• A confident communicator with professional client-facing skills is vital.

Responsibilities

• Coordinate daily warehouse operations including receiving and dispatch.
• Maintain accurate stock records and perform regular cycle counts.
• Prepare shipping documentation and liaise with suppliers.

Skills

Warehouse coordination

Inventory control

Customer service experience

Strong organisational skills

Attention to detail

Professional client-facing skills

Proficient in MS Office (Excel)

Ability to work in a fast-paced environment

Problem-solving skills

Team player

Tools

Warehouse management systems (WMS)

MS Office

Job description

Overview

Customer Operations Assistant – £26,000 gross per annum

Responsibilities

• Coordinate daily warehouse operations: receiving, inspection, storage, picking and dispatch of high‑end garments and accessories.
• Maintain accurate stock records; perform regular cycle counts and assist with full stocktakes.
• Prepare and check shipping documentation, labels and quality checks to brand standards.
• Liaise with suppliers, carriers and brand representatives to resolve discrepancies and schedule deliveries/collections.
• Provide first‑line customer care: respond to client enquiries (phone/email), update order/status information and escalated issues to senior management when needed.
• Log and manage returns, repairs and quality claims according to client agreements.
• Ensure compliance with brand‑specific handling protocols and H&S / COSHH requirements.
• Use warehouse management systems (WMS) and basic office software to update records and produce reports.
• Support process improvement initiatives and contribute to a culture of continuous improvement.

Qualifications

• Previous experience in warehouse coordination, inventory control or customer service experience with apparel logistics is highly desirable.
• Strong organisational skills, excellent attention to detail and ability to prioritise multiple tasks.
• Confident communicator with professional client‑facing skills.
• Proficient with WMS or other inventory systems and MS Office (Excel).
• Ability to work in a fast‑paced environment, problem‑solve and remain calm under pressure.
• Team player with a positive attitude and flexible approach.

Hours

Monday‑Friday, 09:00‑18:00

Location

The Customer Operations Assistant is based in Biggleswade