Customer & Neighbourhood Officer - multiple roles!

Paradigm Housing Group; High Wycombe; Hybrid; GBP 38,000; Full time

Job summary

A leading housing organization in High Wycombe seeks a Customer & Neighbourhood Officer to manage neighbourhood services and improve community relationships. This hybrid role involves customer interaction and team collaboration across Buckinghamshire. Ideal candidates will possess strong customer service skills and have experience in social housing. Competitive salary of £37,736 p/a, along with benefits including generous leave, pension scheme, and paid volunteering days. Apply today to help create thriving neighbourhoods!

Benefits

Annual salary of £37,736

25 days holiday, increasing with service

Generous pension scheme with up to 9.5% employer contribution

Flexible working options

Paid professional subscriptions

Qualifications

• Experience and understanding of social housing issues and legislation.
• Ability to manage diverse workloads, including case management.
• Full driving licence and access to own vehicle.

Responsibilities

• Deliver proactive neighbourhood management service.
• Ensure high customer satisfaction and service performance.
• Collaborate with teams to improve neighbourhoods.

Skills

Strong customer focus

Advanced communication skills

Organised and self-motivated

Education

CIH qualification level 3

Job description

We’ve evolved our Housing Officer role into Customer & Neighbourhood Officer, and we’d love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - the latter have the possibility of extension or permanency, but if not you will gain career enhancing skills and experience. This is a hybrid role which involves travelling in the Buckinghamshire area with 1 or 2 days in our office in High Wycombe.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

What you’ll do

As a Customer & Neighbourhood Officer, you’ll play a pivotal role in delivering a proactive, holistic, and customer-centric neighbourhood management service. Your responsibilities will include:

• Ensuring high levels of service performance and customer satisfaction.
• Identifying when specialist support is needed to help customers sustain their tenancies.
• Using data insights to drive area and service improvements.
• Managing a mixed-tenure area and handling both day-to-day and complex cases.
• Collaborating with internal teams and external partners to deliver area plans and improve our neighbourhoods.

This is a highly visible and rewarding role where you’ll be an advocate for our residents, delivering services in line with our Customer Care Standards and making a real difference in the communities we serve.

What we’re looking for

• Strong customer focus with experience and understanding of social housing issues and associated legislation.
• Ability to manage a demanding and diverse workload, including case management.
• Advanced communication skills (written and verbal) with proven ability to influence and get things done.
• Commitment to continuous personal and professional development.
• Organised and self-motivated
• A full driving licence, access to your own vehicle, and the ability to travel within Buckinghamshire area (Business mileage will be paid in line with our policy at prevailing rate, (currently 45p per mile, less home to work commute)

For added brilliance

Knowledge of one or more of the following areas: Anti-Social Behaviour management, Tenancy Sustainment, Benefits, Safeguarding, Housing law, relevant Court experience , CIH qualification level 3, knowledge of signposting to relevant bodies (ie Citizens advice, debt management, older peoples services)

Ready to make a difference?

Apply today and help us create thriving neighbourhoods where customers feel supported and valued.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary:£37,736 p/a
• 25 days holiday,increasing with service, plus Christmas closure and holiday buy options
• Generous pension scheme– up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan– claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working– hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• 37 hours standard working pattern: 9am-5.30pm Mon-Thurs & 9am-5pm on Friday - with some flexibility on start and finish times

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 18 December 2025

We will be regularly screening applications and we reserve the right to close this vacancy earlier than the closing date should we appoint suitable candidate/s.