Customer Marketing Manager

HCT; Winchester; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading cultural organization in the United Kingdom is seeking an experienced Customer Marketing Manager to lead the delivery of its consumer brand. The ideal candidate will enhance customer experiences through effective management of digital channels and strategic brand initiatives. Responsibilities include optimizing websites and ensuring high-quality content. This role offers a salary between £35,000 and £39,500 alongside comprehensive employee benefits.

Benefits

25 days annual leave + bank holidays

7.5% Employer pension contributions

Enhanced occupational sick pay

Employee Assistance Programme

Cycle to Work Scheme

Team Card for discounts

Qualifications

• Proven track record in customer-focused, brand-led delivery.
• Experience managing digital platforms and content.
• Strong interpersonal skills for influencing and mentoring colleagues.

Responsibilities

• Lead the delivery of the consumer brand to ensure a distinctive experience.
• Manage and optimize websites and digital platforms.
• Collaborate with venue and campaign teams to maintain brand standards.

Skills

Customer-focused marketing

Strategic thinking

Data-driven decision making

Stakeholder management

Multi-platform campaign execution

Job description

Job Title: Customer Marketing Manager

Level: 3A

Salary: £35,000 - £39,500 per annum dependent on skills and experience

Location: Chilcomb

Hours: 37 hours per week

Type of Contract: Permanent

Referral Category: A

Job Description

Customer Marketing Manager

Be the creative force behind a brand people recognise, remember and want to experience again.

Reporting to the Head of Marketing, you’ll lead the delivery of our consumer brand, ensuring a distinctive, consistent, and high-quality experience from first click to visit and beyond.

You’ll manage and optimise our websites and digital platforms, designing seamless, accessible customer journeys that drive engagement, ticket sales, donations, F&B and retail income. You’ll oversee high-quality content and design across digital, print, and on-site environments, embedding insight, analytics, and performance thinking to continually improve results. Working closely with venue and campaign teams, you’ll set clear brand standards while remaining hands‑on with delivery, guidance, and creative direction.

A bit about you

You’ll be an experienced marketing manager with a strong track record in customer‑focused, brand‑led delivery. Confident working across multiple platforms and priorities, you’ll combine strategic thinking with practical execution. You’ll enjoy influencing stakeholders, mentoring colleagues, and using data to improve customer experience, engagement, and commercial performance.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county‑wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro‑rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Paid emergency leave
• Industry leading Employee Assistance Programme
• Access to same day GP appointments for employees and their immediate family
• Life assurance scheme (x3 annual salary)
• Interest‑free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee
• Team Card - Free access to venues for friends and family, and discounts across café and retail.

Closing date for applications

18 January 2026

To apply please fill in the application form with an up‑to‑date CV. We request a covering letter for this position around your context for applying and why you would excel in the position.

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/