Customer Marketing Executive

Connect Fibre; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecom company located in the City of Westminster is seeking a dynamic individual to drive omni-channel marketing campaigns. The successful candidate should have relevant email or content marketing experience and be skilled in project management and customer engagement strategies. Join a passionate team at this rapidly growing firm to help revolutionize the UK fibre broadband landscape with your creativity and skills. Attractive benefits include private medical cover and company pension contributions.

Benefits

Private Medical Cover

Employee Referral Scheme

Company pension contribution

Superb maternity package

Company laptop

All-expensed travel

Qualifications

• Minimum one year of relevant experience in Email Marketing or Content marketing.
• Experience with CRM systems, Hubspot preferred.
• Articulate with excellent grammar and spelling for content across multiple channels.

Responsibilities

• Design, execute and analyze omni-channel campaigns end to end.
• Create and manage audience segmentation for accurate targeting.
• Collaborate closely with Telesales and Field Sales to ensure visibility of marketing activities.

Skills

Email Marketing

Content Marketing

CRM Systems

Project Management

Communication Skills

Customer Focus

Analytical Skills

Digital Savvy

Job description

Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and Recontracting.

Responsibilities

• Design, execute and analyse omni-channel campaigns end to end.
• Create, manage and refine audience segmentation that drives accurate targeting and personalised communication.
• Support new product launches across the business.
• Brief visually appealing content and templates to our in-house design team and external agencies.
• Optimise campaigns through A/B testing and identify opportunities for growth.
• Drive customer adoption by supporting and executing consumer marketing activities.
• Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the business have visibility of marketing activity.
• Analyse and report on the competitive landscape and industry.

Qualifications & Requirements

• Remain customer centric in everything you do to deliver a customer focussed experience.
• Minimum one year of relevant work experience in Email Marketing / Content marketing.
• Experience with CRM Systems (Hubspot preferred but not essential).
• Keen focus on self-guided learning and development.
• Articulate, with excellent grammar and spelling for the purposes of customer content across multiple channels (Email / SMS / Whatsapp / Blog).
• Project Management skills and ability to multi-task whilst keeping to deadlines.
• A confident communicator with influencing skills to effectively work with stakeholders.
• Digitally-savvy, thrive on building relationships and customer campaigns.
• A loyal and reliable team player.
• Ability to think differently, outside the box and on your own initiative.

About Connect Fibre

Connect Fibre was founded in 2019 by a team of like-minded, experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK! We’re growing fast and we’re looking for people with passion, fresh ideas, and drive to join us on our journey. At Connect Fibre, you will play a pivotal role in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband.

Benefits

• Private Medical Cover
• Employee Referral Scheme
• Company pension contribution
• Superb maternity package
• Company laptop
• All-expensed travel