Customer Manager

Asda; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Bolton is seeking a Customer Manager to ensure outstanding customer experiences in store. The successful candidate will lead by example, coach team members, and promote brand values while managing customer feedback and service standards. If you are customer-focused and have experience in a retail environment, this role offers a competitive salary plus benefits, making it an excellent opportunity for career growth.

Benefits

Colleague discount of 15%

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounted rates across various Asda services

Access to flexible pay and financial coaching

Company pension

Wellbeing support including virtual GP and counselling

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Champion customer experience in store and ensure customer satisfaction.
• Lead and coach colleagues to deliver outstanding service.
• Monitor service standards and promote brand values.
• Identify opportunities to enhance customer experience.

Skills

Customer-oriented

Leadership

Problem solving

Communication

Flexibility

Job description

• Customer Manager - Bolton*
• Job Title*Customer Manager
• Location*Burnden Park
• Employment Type*Full time
• Contract Type*Permanent
• Shift Pattern*Work Shift : Days
• Hours per Week*45
• Salary*Competitive salary plus benefits
• Category*Store Management
• Closing Date*25 January 2026

At Asda, we want you to *find your everything*.

As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression.

You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity.

You’ll take ownership of customer satisfaction, loyalty, and service standards across the store.

Whether it’s supporting front‑end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager

• Customer‑obsessed: you understand what great service looks like and inspire others to deliver it.
• Brand ambassador: you promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: you support your team to handle customer queries confidently and professionally.
• Service‑focused: you monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: you work across departments to ensure a seamless customer journey.
• Proactive: you identify opportunities to enhance customer experience and act on them.

What you’ll bring

• Experience managing or supervising in a customer‑facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Alongside a competitive salary, you'll get lots of other great benefits too, including :

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.