Customer Manager

Asda Stores Ltd; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer Manager for its Nottingham location. The role involves managing day-to-day operations, motivating a team, and ensuring a high-standard service to customers. Responsibilities include overseeing transport functions and maintaining operational compliance. Candidates should be organized, adaptable, and passionate about customer service. A comprehensive benefits package including discounts, bonuses, and well-being support is offered.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted rates on various services

Flexible pay and financial coaching

Company pension

24/7 virtual GP access

Colleague recognition programme

Qualifications

• Proven track record of delivering results against key result areas.
• Ability to work in a fast-paced environment and adapt to change.
• Passionate about driving quality and adhering to processes.

Responsibilities

• Manage and motivate the team to deliver operational standards.
• Ensure all operations run safely and smoothly.
• Oversee the Home Shopping Centre operations when required.

Skills

Leadership

Operational management

Communication skills

Organizational skills

Team coaching

Job description

Customer Manager

Location: Home Shopping - Nottingham

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift: Days

Hours per Week: 45

Salary: Competitive salary plus benefits

Category: Store Management

Closing Date: 25 January 2026

About the Role

As our online operation continues to rapidly grow, we are looking for a Transport Manager to deliver the day-to-day operational standards within transport. You'll manage and motivate your team to deliver the best standards, ensuring we meet our customers' expectations along with a friendly service. You'll need to ensure the operation runs safely and smoothly بأ drive compliance around vehicle checks and our doorstep service metrics, ensuring our colleagues are doing their best to deliver orders on time, and with a smile!

If you're looking for a chance to develop in retail, this could be the role for Dies. As part of the leadership team, you'll work on a rolling rota, which will include weekends.

About You

As a Transport Manager, you will have a proven track record of delivering results against KRAs. You'll be able to work in a fast-paced environment and be adaptable to change, whilst being passionate about doing the right thing for our customers by driving quality and adhering to process. You'll be highly organised and a strong planner. At times, you may be solely responsible for the Home Shopping Centre, so you'll need to be confident in overseeing the operation as a whole.

You will be naturally friendly and want to get stuck in, working with your team to deliver great results. You'll have an enthusiastic approach and be a strong coach, mentor, motiv texte. and role model to the section leaders and colleagues around you, driving performance and working cross-functionally, communicating effectively across all levels.

Apply today by completing an online application …

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
• Colleague recognition programme/File>
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas